From the moment we were greeted in the lobby, the staff was amazing. We were all laughing and joking. The room aside from the shower was amazing. Quiet. I even left an item in my room - they are sending it to me as I type. We will be back.

Liked: We came to see a concert - it turned out the venue was right next door. So awesome!
Disliked: The bathroom shower had little pressure and would back up around your ankles.

Perfect location and comfortable.

Liked: Came for Spring Style Show at Convention Center. Staying here was the perfect location and stress free.
Disliked: Nothing

Disappointing

Liked: The hotel seemed to be in the heart of San Jose. We arrived about 10:30PM or so and a lot of people were out. The desk clerk said there was a Sharks game and a couple of events and possibly a concert. So seemed like a busy night life.
Disliked: Noisy, bathroom not clean, mattresses while newer already were worn. We were at the end of the hall, which had a funky odor possibly motor, sweat, booze, and perfume maybe. Our room was the last one before the emergency stairs. The bathroom looked clean until we looked at the tub which had a soap scum (possibly from spraying cleaner on but not wiping it off) water spots on the faucets, and a weird sticky side on the vanity on the toilet side. Also, what I thought was the room next store playing music loud, talking and yelling at each other, and using their tub (until at least 1:30AM) was possibly the housekeeping doing laundry. They were back at it about 7:00 when I used the bathroom. The toilet ran if the handle got stuck, so we either had to jingle it or make sure it was pushed back up. Just not quite the quality I was expecting from Hyatt the room wasn?t cheap plus another $29 for parking, so this really didn?t meet our expectations.

Pleasant

Liked: Good bed and very responsive staff.
Disliked: Noisy light rail track outiside my window.

Exceptional

Liked: Jasmine at the front desk was super nice and helpful! Thank you for everything!

Nice hotel with friendly and...

Liked: The room was clean and well maintained. The shower was big and the water pressure was excellent. The staff was very friendly and professional.
Disliked: The room came with earplugs because of the outside noise from traffic and pedestrians. Vehicles outside caused tremendous noise within the room.

Good

Pleasant

It was good. I paid...

Liked: Breakfast was excellent. Loved it.
Disliked: There were so many things I liked. The bathroom stool did not always flush but backed up up but slightly did not overflowed.

Very good