From the moment we were greeted in the lobby, the staff was amazing. We were all laughing and joking. The room aside from the shower was amazing. Quiet. I even left an item in my room - they are sending it to me as I type. We will be back.

Liked: We came to see a concert - it turned out the venue was right next door. So awesome!
Disliked: The bathroom shower had little pressure and would back up around your ankles.

Not convenient experience

Disliked: The only parking the hotel provided is a $45 valet parking. The parking boys, some of them, are not considerate of the customers.

Great value for the price....

Liked: The property was clean and close to the SAP center. The staff was very friendly and informative with all we needed help with. Also the breakfast was pretty good and the coffee was great. Loved that there was a lot to choose from. Also we had dinner there before we went to go out for our concert and the food there was good too.
Disliked: The cable reception in the room wan not very good. The screen seemed like it kept having to buffer.

Convenient but expensive

Liked: Within walking distance of the SAP center
Disliked: Our room did not have a pull out bed as promised, my grandson had to sleep on the couch. The room was very expensive (which was expected) and on top of that we had to pay $42.00 for parking (was not expected, should have been included). I have stayed here before, don?t remember paying this much for parking. Will not stay here again.

Not good because if valet

Liked: Nick the guy who check us in was very pleasant. About the only thing that was good valet parking is over priced for waiting an hour for my car! I can go to a bigger hotel and only wait 5 mins for my car
Disliked: The valet parking is horrible! Waited over an hour for my car when it was only supposed to take 30 mins according to the staff working valet parking a family member got his car first even though he texted after me the system Needs to be improved if you guys are going charging $42 a night! That?s horrible! Won?t stay again just because of this sad but true

Overall the stay was ok...

Liked: The front desk clerk (Erica)Made our stay exceptional. She was very helpful and professional.
Disliked: I didn?t know the parking was an additional fee. Also, I made a special request to check in early and received a confirmation that it was granted and still had to wait for room. The communication needs to improve between the booking company and the property.

Fabulous

Liked: We stayed for one night while attending the Paul McCartney concert at the SAP Center. Hotel is about a 12 minute walk from the SAP. A little concerned about walking back late at night after the concert but there were enough people leaving the concert going in the same direction that it was fine. Breakfast was very good - buffet style but everything was very fresh, well stocked, nicely presented and real scrambled eggs which were very tasty. The staff were very friendly at check in which was very efficient. They had just gone to valet parking but because we had booked prior to that we got a reduced rate. There was a nice bar just behind reception with plenty of seating and laptop work stations which we didn't use but saw a lot of people making use. The bedroom we had was a good size (two queen beds) with a sofa and desk with chair. Bathroom was clean but some might think slightly small - for one night it was fine.
Disliked: The price!!! The same room, for the same day of the week but 2 weeks late is about $80 less. Did the price go up because of the concert?

Exceptional

Liked: Clean, spacious room. Nicely decorated. Friendly, professional staff. The rate was reasonable and the location was great.
Disliked: The television did not work. Could not change channels. A large wet spot on the floor. They offered to come and take care of the wet spot or give us another room, but we had already started unpacking and we had to get ready for a concert. When we discovered the problem with the tv we just decided to let it go.

Good

Exceptional

Liked: Professional, friendly, clean, comfortable, good location, easy to get to, parking is good, good family place. www.billmahonphoto.com
Disliked: Overall very good. Wish they had room service and a little larger menu. Still good... www.billmahonphoto.com