Will not stay there again

Liked: It was clean and the facility looks like new
Disliked: The A/C in my room wasn?t working properly, even though we mentioned it to manager twice he said he will put it on the computer notes so that at time of checkout we would get a credit and they did not. Also the pool had soo much chlorine that my daughters eyes were burning. Also breakfast is served to late on weekends

Exceptional

Overall the stay was okay,...

Liked: The rooms we're spacious.
Disliked: The rooms could use an update. For instance, the refrigerator in the room took some time to become cool, the area where the refrigerator was was chipped. There were some stains in the carpet. The bedding was a bit thin, including the comforter. I didn't realize there actually was a comforter until night 2. Also we stayed 4 days and 3 nights. We purchased breakfast with our stay. I have teenagers. Each day my 2 oldest 17 and 15 would go for breakfast before me. On day #3 they were asked if they were, " members" in order to get breakfast. I have no problem with them being asked, except that when I went after them I was never asked. I also ate breakfast in front of the front desk at the breakfast area, as the area was on the smaller side. I never saw anyone else asked to prove they were "members", nor was I asked myself self until I questioned the manager why my sons, 2 African American boys were asked for proof. I can understand asking people for confirmation but I cannot understand asking "certain" people. And the manager asked me AFTER I ate right in front of the desk and returned to my room. I was only asked by the staff AFTER I returned to question why my sons were singled out. I find this to be in poor taste and for that reason we will not book with this hotel brand in the future.

Definitely a great spot

Liked: The friendly staff and clean hotel. Everything was very well kept.
Disliked: That we didn?t get to check in early. But wasn?t their fault. They were booked solid the night before

Exceptional

Liked: The breakfast was great
Disliked: N/A

Pleasant

Liked: The other staff where very nice the breakfast was nice I would preferred if they had a waffle maker where u can make ur own waffle and Bacon but less than that it was nice!
Disliked: The manager name John!! He was very rude to me!! Plus only one elevator was working. I wish their microwave was in the room where u don't have to keep coming out ur room if u want warm ur food up!!

Good

Disappointing

Liked: Amenities
Disliked: Staff seemed overwhelmed and stressed. The excuse was ?sorry we are busy but it?s spring break?. Spring break is not a surprise manager should prepare staff/ staffing. Number accordingly. First night bed was not freshened up I had to make contact with the made myself

Okay

Disliked: During check in we were told because we booked through a third party we weren't getting what we requested for a room. I booked a high floor king and the staff told me I was getting a high floor two bed queen for just my wife and I.