Hyatt Place Richmond/Innsbrook

Good

Passable

Very good

Liked: It has been updated. Clean carpet and furniture was nice.
Disliked: Since the update, the bar sink was removed. Furniture was removed. There was a light outside our room, which was almost impossible to block with curtains. Another outside light would come on for about 15 seconds, turn off for a few minutes, and then turn back on again. It was outside at the top of the window, and I could not block it. I finally scrounged around and found my eye shades.

Good

Best stay ever!

Liked: The room was INCREDIBLE! I expected much less for the price! The staff was AMAZING! I will for sure stay here again!
Disliked: Nothing!

Worse service ever

Liked: Nothing. I was robbed out of my money very unhappy
Disliked: Nothing at . I would like better service

Superb

It was poor quality.

Liked: Outdated and old fashioned

Pleasant

Liked: Requested a wheelchair accessible room. The bar in the bathroom came off and when we communicated this problem, we were told that the maintenance guy was not there. The bar wasn’t fixed. The morning we left, the bar had fallen completely off. Pull out couch couldn’t be used because it blocked access to the bathroom and my dad’s wheelchair couldn’t go through. Will be contacting the manager soon since he was not available at time of checkout.