Hyatt Place Richmond/Arboretum

Exceptional

My stay was AMAZING!!! I...

Liked: AMAZING staff and proprietor! VERY clean comfortable and spacious room. The mini refrigerator and wet bar. Separate table/desk. No microwave though.The bedding was amazing! Scenic outdoors. The best part...my stay was very peaceful! Almost tranquil. That lead to good night rest.LOVED IT!
Disliked: Overnight parking fee. At least lower the fee. That would help. Also, ensure the evators work a little more consistently

It was okay for a...

Liked: Breakfast was good.
Disliked: The showered gel was empty so I had to showere using shampoo. There were no facecloths in the room.

Very good

Liked: The peace and quiet I slept good and the breakfast
Disliked: The staff wasn’t customer service satisfactory

Don't use booking.com

Liked: Staff was great.
Disliked: Booking!!! Ill never use your service again. You were more expensive customer service at booking was terrible. Don't understand how you are still in business

Passable

Liked: It was ok
Disliked: Pool was so dirty

Very good

Moldy blankets

Liked: Breakfast was good, room was nice and roomy, staff was friendly
Disliked: I only give a 7 because I woke up and noticed my comforter was covered in mold, my son and I woke up sick. I showed the staff and management and they refused to be of any help. I will be contacting their corporate and asking for a refund.

Exceptional