Hyatt Place Poughkeepsie Guest Reviews
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|4.8 miles from POUGHKEEPSIE centre|
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Jennifer Tue, 6 June 2023
Will return if in the...
Liked: Easy to check in and out. Very clean. Comfy beds and pillows. Good breakfast.
Story Tue, 6 June 2023
I really liked the place....
Liked: I was very pleased with the breakfast and the effort to address aesthetics of how it was laid out and the diligence to keep the serving area clean and food re-supplied. The staff was very helpful, and went beyond their duty to help me grapple with the hotel's internet server and the wi-fi software I had on my laptop. The issue wasn't fully resolved, but the young lady at the desk provided her own cellphone to become a hotspot so she and I could check e-mail attachments through the hotel's internet system. I was very pleased with the quiet environment and diligence of housekeeping to keep things very clean. Maintaining even temp in the room with the thermostat was very good. I so appreciated the provided hairdryer with a long enough cord to the outlet. Adjustable seating and good laptop work desk area was much appreciated as well as the provided mini-refrigerator for beverages.
Disliked: There has got to be an easier way to directly connect to the hotel's public printer to print off documents from a guest's Apple MacBook pro. I wasted precious time trying to resolve the conflicting action of the hotel's server softward and IOS. Second, the bathroom need a full-size bath towel for showering. The current size in my bathroom seem to be half-sized. Purified water rather than city tap water should be available for use with the coffee maker supplied in the room. Instead of bar soap for washing hands at the bathroom sink, I would have preferred an anti-bacterial pump-action bottle of hand-washing soap. The lighting in the bathroom is stylish, but more light is needed to shine on the face for grooming hair and for shaving. Also, some way of attaching a portable 10x mirror for close shaving would be nice. You can miss shaving portions of the beard if only you have the large mirror over the sink to see your whiskers. For someone new to using the "European" method of turning on power in the room, it would be nice to have been instructed that once you insert your card for power, you do not removed the card as you would when opening the door to a hotel room. The card must remain in the slot at all times to maintain lights on continuously. I didn't know that. I put in my card; power came on; lights were turned on. I removed my card. Power and lights remained on until I had lowered the black shade over the room windows. At that moment, the power went off, and I was left in a totally dark room I had just entered. I figured out I needed to keep the power card in the slot, but I had to stumble through pitch black darkness from the window to the power card receptor on the wall. Just the simplest instruction at the front desk would have eliminated the risk of injuring myself or falling in the darkened room.
Jessica Thu, 1 June 2023
Lorrieann Wed, 31 May 2023
Great Hotel for everyone
Liked: The room was very big. The pool was nice and warm and very relaxing. The breakfast was big with lots of options.
Disliked: We had a handicapped room and the shower was a very poor design. It allowed the water to spill over the whole floor and warped the door where it was hard to open and shut. The bathroom tiles were also coming up. We let the front desk person know at check out so hopefully they will fix the problem.
Daisy Tue, 30 May 2023
Jae Tue, 30 May 2023
Benjamin Tue, 30 May 2023
New, sleek, attractive hotel w/...
Liked: Clean, sleek, newish hotel w/ a large hot/cold breakfast buffet, decent indoor pool and gym, and spacious, attractive rooms w/ especially nice showers. Staff were pretty friendly and the hotel was clean and bright.
Disliked: Staff seemed overwhelmed at breakfast as food, plates, bowls, and even utensils kept running out. Also the sound control in the room was decent but we still heard kids running around upstairs and people in the hallway. It was additionally frustrating to ask for a room on the top floor away from the elevators and get the complete opposite room; why make special requests via Booking if they are then ignored? Finally the entrance to the property was tricky; if heading north you have to make a U-turn on a busy 4-lane road into the entrance to a storage place and the hotel signage is limited.
Anonymous Mon, 29 May 2023
could have done better. holiday...
Liked: the gym
Disliked: the food was terrible cold and they didn’t have enough food had to wait like 8 minutes for them to put out scrambled eggs out. and no Apple juice no forks terrible. customer service .
Lisa Mon, 29 May 2023
Loved the room but would...
Liked: Well maintained, nice property. The rooms are spacious and comfortable.
Disliked: The staff at the front desk. Instead of a friendly greeting, we were asked “Do we need help with anything?” when it was obvious that we were checking in. We watched other people wait for 10 minutes trying to check in with no one appearing at the desk. It was just weird.
Cathie Mon, 22 May 2023
Nice hotel, I would stay...
Liked: The breakfast was wonderful, good variety and value. The room was nice and clean, and the bed linens soft and luxurious.
Disliked: I was charged a different amount on my Chase card. When I asked about it, the two girls at the front desk argued with me that the rate had gone up for my specific weekend. (Graduation). I told them I had confirmed the reservation at the rate given to me when I booked it, and told them to remove the charge. They said they would look into it, and would call me with the name of a person that could help who would be on in the morning. I never received the phone call. I did speak to the woman at the front desk in the morning, and she assured me that it was not a different rate, but that they had added a $100 (plus tax) charge to my account for incidentals. I was staying one night and no incidentals were charged. I did get a receipt for the correct amount that should be charged to my credit card. As of today, the old amount is still pending on my card.