Hyatt Place Phoenix Gilbert, Gilbert

5

Exceptional - 5 out of 5

Travis Wed, 27 September 2023

Exceptional

Be Wary of What You...

Liked: Have stayed here many times before, we like the space in the room, the kitchenette, the cleanliness, close to freeway and activities we are there for
Disliked: Booked 2 queen beds for this trip and upon check in was told there were no more queen beds, that they sold all their queen beds to a large group just this week. So they gave my already booked room away. Well I booked 2 queen beds for a reason. A little communication before hand would have been nice so I could have looked elsewhere and canceled my reservation. Could not find another room for the price I booked for so agreed to the king with a sofa bed. The pull out bed was not comfortable at all, the mattress, if you want to call it that, was maybe 1” thick and hard and lumpy. Could feel every single bar underneath. Super uncomfortable stay, honestly probably will not stay ever again if they will just give your already booked room away without communicating.

I’m town for volleyball tournament....

Liked: Location to event
Disliked: Outdated and breakfast was horrible.

Exceptional

AWFUL

Liked: How close it was to our house.
Disliked: I booked this because my 5 year old has been going through treatment and been stuck at home of hospital. So for a change of scenery. I booked because breakfast was included and there was a fridge and microwave in the room. However when I needed the microwave in the middle of the night (11pm ish) I realized there wasn't one in the room. And when I called down they said they couldn't bring one up but I could bring the special formula my daughter gets through her feeding tube down to use the one downstairs. However, I told him I couldn't leave my 5 year old cuz she doesn't sleep well as it is and I couldn't leave her in the room alone. And the front desk attendant hung up on me. The next morning when I brought my daughter down to see if there was something she could try and eat for breakfast they had closed it early. So we had to door dash again. And then the last day I made a complaint about the breakfast and the issue with needing the microwave and that they hung up on me. She mentioned that they closed breakfast early cuz they only had one person working breakfast and she also wasn't feeling well. And I glanced over and she was working that day again handling the food. So we again didn't eat cuz my daughter cannot get sick as she's gearing up for a stem cell transplant and on heavy immunosuppressants. I asked if a manager could contact me and the lady at the front staff said she'd have the manager or gm call me the next day and they did not.