Hyatt Place Phoenix/Chandler

Superb

Stay for 2 days and...

Liked: It was clean
Disliked: Na

Superb

Very comfortable, very clean and...

Liked: Didn't eat breakfast, just had coffee.
Disliked: nothing.

Disappointing

Liked: We were only here for a few days. Location was good, close to shopping centers and restaurants- pretty easy to get around this part of town. The bed was comfortable. Free breakfast is a nice perk, we ate it once and it was what you'd expect- cereal options, bacon, eggs etc.
Disliked: The room wasn't very clean. The bathroom still had hairs and dried up contacts on the floor from previous visitors, there were mystery splatters on the wall art and the bath hardware was very loose to where it's coming away from the wall when you used a towel, the shower was also showing its age and had staining that was questionable, also water pressure was meh. The vinyl flooring was soft/squishy in areas, it was weird, felt like your foot was denting in the flooring. The outlets on the nightstands didn't work so being able to plug in your phone, or my boyfriends CPAP machine, was a no-go (he slept on the couch next to a working outlet). Our second night staying there I pulled back the coverlet on the bed and noticed that there were stains on the comforter, either someone spilled food or threw up or who knows what (there were dried on 'chunks/debris') that shows the comforter did not get thoroughly washed. How the bed was made and someone didn't notice the stains blows my mind- the bedding is white. When we brought it to management's attention they came and replaced the bedding within an hour which was nice but between the gross bedding and the less than clean bathroom the ick factor had set in. We abstained from eating the free breakfast the rest of our trip, to me, if you can't even do the basics of room cleanliness then what does the rest of the hotel look like. I'm not trying to sound picky here, I try to go with the flow when things don't meet expectations but for me there are some non-negotiables when it comes to hotels and cleanliness is a big one. I chose this hotel based on other visitor reviews and had high hopes, I can't say that I'd stay here again which is disappointing as we've had good experiences with Hyatt hotels before. There are several other hotels in this area, I would check them out first.

Expected better

Liked: The bed was super comfortable
Disliked: Guy at the desk tried to double charge, room had broken outlets, soap scum and mildew in the shower, sink kept making a loud gulp noise. AC didnt cool down the room. And bathroom door wouldn't line up with lock.

Very good

Liked: Close to shopping and restaurants.
Disliked: The pool had some trash and it smelled like smoke.

Exceptional

Great quick stay! Would go...

Liked: Very clean property, lots of parking for uhauls during our move. Breakfast was wonderful the breakfast staff was very kind.