Hyatt Place Pensacola Airport Guest Reviews
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1.6 miles from Pensacola centre |
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Kenney Wed, 27 March 2024
Exceptional
Trina Sat, 23 March 2024
Brylee was most helpful and...
Liked: Friendly staff easy access to everything
Disliked: Location
Donna Fri, 22 March 2024
It was convenient to the...
Liked: Good location to access the airport.
Disliked: I think the price for the room was outrageous. There was five of us we chose your hotel because it was close to the airport so we could be shuttled. We were told it’d be better if we just walk and push our own stuff over there and since there was five of us we were counting on the sofa bed when we opened the sofa bed, it was completely broke, the mattress was coming apart. The part that is hooked to the frame was broke off from the frame. The mattress was falling through. No one could sleep on it and we have the manager come up and look at it and ask if we could just sleep on the better half of it Instead of giving us a different room or a discounted rate. We just had to fold the bed back up and sleep on the couch. I will be coming back to the Pensacola area and I have talked with other people and they want to come to the Pensacola area but no we will not be staying at the Hyatt anymore. We thought the Hyatt would be a good hotel and the only thing good about it was it did have a good breakfast.
Kierra Wed, 20 March 2024
Eric and the cleaning staff...
Liked: Eric I was in a wreck 2mins from the hotel but when I made it he went out his way for me and my son
Disliked: I had to keep asking for towels but that’s ok
Luv2travel2much Thu, 14 March 2024
Pleasant
Liked: Location to the Airport. 7 min walking distance !
Disliked: Check in tool 30 min . No line . Charged multiple times as the rep swiped my card over and over and told me it was being declined . I simply opened up my online banking and showed them that the chargers were being deducted from my account . He told me they would be cleared and only on hold . He.swiper my AE card 2x . I visually watched the card reader show approved before he claimed it was declined and swiped it again . Since IA am on a cruise, I will not be able to verify until my return . Made a very stressful start of what is a beautiful vacation.
Jasmine Sat, 9 March 2024
Exceptional
Wanda Thu, 7 March 2024
A guaranteed quality, safe and...
Liked: Very friendly check in. We were going through a stressful time and the person helping us was patient and did not rush me when I couldn’t find my ID right away. Also, on checkout, the gentleman was so friendly and kind, and took us to the airport quickly with a smile. We felt like we were valued.
Disliked: It doesn’t offer any special rates for medical travel
Robert Wed, 28 February 2024
Terminal Location is its best...
Liked: Ideal location to the airport.Hyatt in name only- having stayed in many Hyatts over the years their check in staff were the rudest and most incompetent I have experienced.
Disliked: Staff
James Sat, 17 February 2024
Exceptional
Jerry Mon, 12 February 2024
Very poor
Liked: Location
Disliked: Heater fan motor was so loud we had to turn the heat off to sleep or watch tv.