Hyatt Place Ontario/rancho Cucamonga, Ontario

As a bonus we met a member of a band we were going to see who was also staying at the hotel. Awesome!

Liked: Our room was very nice and quiet. The bed was really comfortable too so we slept well. Priced very reasonably!

Poor

Liked: The best thing about this hotel is that it?s walking distance to the mall..
Disliked: I have stayed at many Hyatt?s without having any complaints . This hotel was the worst hotel I ever stayed at in general. Our heater didn?t work in our room, it was loud and shaking only blowing out cold air, we slept in sweat pants and sweaters. Our toilet overflowed it took staff 3 times and 1hr to clean it bc the women they sent to clean didn?t understand English and I was trying to explain that the floors needed to be disaffected. She was cleaning the floor with a white hand and broom , I asked her to get a mop she said she didn?t have a mop. Finally after 1 hr we got to take showers just to fight with other hotel users over Hot water. The plumbing is very old school one person can shower at a time. So if ur neighbor is using it ur out of luck. After a cold shower we couldn?t get out of their fast enough. I complained to the manager on staff, at this point the 135$ spent on this hotel wasn?t even worth $30. The manager said all she could compensate was the taxes since we got the room so cheap and that any other discounts would be a room rate ?cheaper then what the staff get rooms for. I called Booking.com and still No change of outcome with Hyatt , manager stated the same thing she told me. So I?m the end Booking.com gave me a refund of $28 which was bigger then Hyatt did. Needless to say I will never go to the Hotel location again, had this been my first time staying at a Hyatt I wouldn?t have ever used Hyatt for my stays.

First one we got was...

Exceptional

Liked: Over all the Hotel was clean and accommodating, staff was great as well.
Disliked: I was a little disappointed that we had to pay for breakfast, I feel it should've been included in the nightly rate