Hyatt Place Niagara Falls

It was a convenient location....

Liked: Staff were great. In walking distance to lots of places.
Disliked: For the price we should have gotten free breakfast. No free coffee. Paid 300 for one room and 325.00 for the second room. But supposedly some got free breakfast. That’s unfair

Decent hotel close to falls

Liked: It’s extremely close to the entrance to the park and the falls. You can watch the fireworks from the roof top terrace. It’s not as nice as I was expecting for a Hyatt, but it was fine. It was clean and we had no complaints about the room. The entire area is absolutely terrible, so being as close to the entrance to the park as possible is necessary especially with children. We were also thankful it was close after a long day of walking around. The breakfast was comparable to other hotel breakfasts- we had called ahead to find out the price and were told $11 for adults and kids 12 and under ate free. At the desk at check in, we were told kids 6 and under were free. When we went for breakfast, they asked our room number and said we were all set. On the bill, only my husband and I were charged for breakfast. They didn’t ask our kids ages and they weren’t charged. Not sure if that was a mistake or standard procedure. The selection was decent, 3 kinds of eggs, bacon, French toast, cereals, oatmeal, yogurt fruit breads etc. juice. For an $11 hotel breakfast, there’s really no complaints. I’m not sure why others have complained that you need to ask for bedding for the pull out couch, that’s pretty standard procedure. We asked and they gave it to us right away. We also asked for extra towels and one extra pillow and those were both brought to our room promptly. We saw the staff cleaning throughout the day. All the common areas were clean and tidy.
Disliked: The parking situation is extremely sketchy. You park in a parking garage that is terribly run down and falling apart. When my husband parked the car there, he said he would be the only one to go in because of the condition. He did not want myself or the kids anywhere near there. When I had spoken to the hotel after we booked, they said parking was $10 a day. (Other hotels are $30 a day, same for public parking lots). They gave him a ticket to validate any time we left the lot. We were never charged for parking. Again not sure if that was a mistake or standard procedure. It’s $6 to do a load of laundry. Pretty steep for a 30 minute wash.

Family fun, great location

Liked: The location could not be beat. We did not have to drive at all during our stay. The staff was helpful and friendly and always seemed in a good mood. They were very quick to help if needed. We loved the rooftop for fireworks. We had fun in the pool and they never ran out of towels. Complimentary coffee, tea, and hot chocolate were big hits.
Disliked: Only downside was the beautiful view of the parking garage.

Pleasant

Exceptional

Passable

Liked: Location
Disliked: Breakfast was poor

Exceptional

Good

Superb