Choose better hotel next time

Liked: Nice location
Disliked: Staff un pleasant, not so interesting giving a good / polite service Poor food verity, Dirty / sticky floor in food area

Never returning to this property...

Disliked: Breakfast was very disappointing. Processed pork sausage links, powdered eggs that seemed to be sitting in a pot for some time and oatmeal was below Hyatt standard. There was a large breakfast room that was unaccompanied by Hyatt staff. I would suggest NOT advertising that this location offers breakfast. Very disappointing! The check in staff made us feel like we were bothering her. She seemed quite occupied on her phone and answered every question with a yes or no. On the website we paid for a high floor room, but was told we were on floor 2. Once we got out the elevator on floor 2, the entire floor had an extremely strong smell of marijuana. We didn?t bother to tell the front desk person, b/c the check in process was quite unpleasant and we didn?t want to bother her.At the event we attended, quite a few people asked how was our room. We shared our experience and let everyone know we would never return to that property.

I would definitely stay here...

Liked: Candy and Ashley were amazing staff members. Property was very clean
Disliked: NA

Had to remove my vehicle...

Liked: Breakfast was ok a little better than normal
Disliked: Check in and the valet parking

Very good

Liked: Fantastic location. Very friendly and helpful staff. Large rooms. Definitely would book again.
Disliked: I have asked for my invoice multiple times but have not received it.

Very good

Disliked: The only problem that I had was they tried to put me in a king room without a pull out sofa when I booked a king room with a pull out sofa, otherwise known as a king quad room. When I questioned it, they told me that they could not guarantee a pull out sofa and that was between me and booking.com. I told them that it was between them and booking.com and they offered me a double queen which works for my situation. Didn?t find out until I was in the room that I did not have a pull out sofa and the front desk acted as if I was the problem. Could have done without the attitude, but other than that my stay was great.

Exceptional

Passable

we are going back

Liked: sweet helpful staff
Disliked: nothing