The hotel overall is great but the night-time staff was very rude and they shut off the water and did not mention it to us before we booked a room that there wouldn't be any water.

Liked: Hotel itself was nice. Would've been nice before paying $300 for a hotel room to know that our water was going to be off the majority of the night before we even booked.
Disliked: The daytime staff is awesome; went to go get my keys from the valet later at night and the staff refused to give me my car keys saying that the valet had called off work and that there was nothing I could do to get my car keys, so after waiting 30 minutes and then lying to me about him not being there he finally showed up and unlocked the box to give me my keys. Also, like I mentioned in my last comment we had no water the whole evening and after going to a concert it would have been nice to know that we weren't going to have any water.

My fiance and I had a one night stay at the Hyatt and enjoyed the entirety of our stay. The room was beautiful, as was the view. It had a feel like no one had ever even stayed in the room. The only thing I could possibly even mention in a negative way was the breakfast wasn't quite as good as I had anticipated from reviews, but it was miles ahead of others.

Liked: One of the cleanest hotels I've ever set foot in.
Disliked: Not enough vegetarian options for breakfast. Where were the potatoes?

Exceptional

Superb

Liked: Great location, breakfast, cleanliness -
Disliked: Loud street noise on Fri/Sat - the price for staying in heart of Nashville

Very good

Liked: Bed was very comfortable.
Disliked: Wifi seemed slow

Exceptional

Great corner room with amazing...

Liked: Location was awesome. Room was nice with an absolute amazing view was so surprised and in love with the bridge light up view from my bed, batman building to my left just stunning...however...
Disliked: Super unimpressed with the so called bar & "restaurant". Having that amenity was a big reason I chose this place along with location but you can NOT call that a restaurant. The wings and fries took 30+ min to come out and were pretty nasty. Saugy like something from Walmart I threw in my oven. Drink tasted like straight mix only; half way through my margarita I found a long dark hair that was no doubtedly the bartender's who was super rude. He completely ignored me when I tried to be polite and let him know we moved tables then he just smirked at me about the hair in my drink. It was actually a couple sitting at the bar who said do you want him to make you a new one and I said no I'm good. The breakfast was not very good either. Very good spread of options and yogurt/granola was good but everything else was not very warm and not tasty either. Had an amazing time at my event and my room but would probably never stay here again due to the $700+ it costed by the end when straight in eye sight there are nicer hotels with way nicer looking bars and true restaurants for the same price... Insane... I also told via email and the receptionist they need to change the communication in email that states you can check in early for a fee availability is limited so please let us know ASAP respond to this email... Responded 3x waited days and finally called the guy said you have to call the day of and can call at 7am I'm like ok cool whatever. Call at 7am and a lady tells me oh no you have to physically be here to do that and we may or may not can accommodate will see at that time but I don't think you will have an issue.... Again do not have an email that goes to customers that says let us know ASAP to guarantee it if that's not the case.. explain all of that in the original correspondence! Also even on the 12th floor that street is so loud they need to figure something out to make guests nights sleep more comfortable!

Walking distance to everything! Excellent...

Liked: Everyone was very welcoming, friendly, and helpful!
Disliked: They need more help In the bar. We went twice, around noon, and at 10:30 at night. At each visit to the bar, there was only one bartender. He had to fix drinks, take food orders, cook and serve guests their food. That?s too much for one person when you have over 25 people ordering drinks and food. I must say that both bartenders did and excellent job! But you could see that it was a lot of stress on each of them.

staff and location was fantastic!

Liked: Everyone was so nice from the front desk to the valet and bell captains. I travel often and the staff at this hotel was the best! The location was just a couple block walk to the main strip so I keep my car at the hotel and did not have find parking downtown for dinner and site seeing
Disliked: Liked every thing but the pool could be warmer

Exceptional

Fabulous hotel located near the...

Liked: the hotel was located within walking distance of everything we wanted to see and was a great value for the price. staff was super friendly, the free breakfast was excellent and the rooms were very comfortable and clean. we would definitely stay here again!
Disliked: the parking deck was a little hard to maneuver in a mid size truck (Tacoma), but overall ok.