The hotel overall is great but the night-time staff was very rude and they shut off the water and did not mention it to us before we booked a room that there wouldn't be any water.

Liked: Hotel itself was nice. Would've been nice before paying $300 for a hotel room to know that our water was going to be off the majority of the night before we even booked.
Disliked: The daytime staff is awesome; went to go get my keys from the valet later at night and the staff refused to give me my car keys saying that the valet had called off work and that there was nothing I could do to get my car keys, so after waiting 30 minutes and then lying to me about him not being there he finally showed up and unlocked the box to give me my keys. Also, like I mentioned in my last comment we had no water the whole evening and after going to a concert it would have been nice to know that we weren't going to have any water.

My fiance and I had a one night stay at the Hyatt and enjoyed the entirety of our stay. The room was beautiful, as was the view. It had a feel like no one had ever even stayed in the room. The only thing I could possibly even mention in a negative way was the breakfast wasn't quite as good as I had anticipated from reviews, but it was miles ahead of others.

Liked: One of the cleanest hotels I've ever set foot in.
Disliked: Not enough vegetarian options for breakfast. Where were the potatoes?

Exceptional

Hotel stay shouldn’t be an...

Liked: The location
Disliked: The fact that customers had to pay for parking when the key cards wouldn’t work. It was an inconvenience entering and exiting the garage. We were late to a reservation because we had to call for someone to exit the garage. Customer satisfaction should be supported!We called for towels in room 911 we waited an hour and had to call for more. Finally we had to got and get the towels.

Exceptional

Exceptional

Liked: It was close in walking distance to the Bridge arena
Disliked: The ice machine was broke in our floor but the worked to get it fixed!!

Great value, AWESOME location.

Liked: The room was spacious, clean, and well maintained. The location is awesome, just a few minutes' walking distance from all of the downtown venues! A great value. Will definitely stay here again.
Disliked: The parking is quite tight. We have a smaller size SUV, so it was doable. Larger vehicles may find it somewhat difficult. On the upside, the overnight rate is reasonable when compared to other downtown facilities.

Superb

Liked: Nice room close to the fun,very good breakfast
Disliked: Parking extra

Very good

Very good

Compassion for people in need...

Liked: Breakfast was great. A lot of options.
Disliked: The homeless were very apparent around the area. As we were exiting the garage the final morning, we saw two with their loaded shopping cart enter the garage.