The hotel overall is great but the night-time staff was very rude and they shut off the water and did not mention it to us before we booked a room that there wouldn't be any water.

Liked: Hotel itself was nice. Would've been nice before paying $300 for a hotel room to know that our water was going to be off the majority of the night before we even booked.
Disliked: The daytime staff is awesome; went to go get my keys from the valet later at night and the staff refused to give me my car keys saying that the valet had called off work and that there was nothing I could do to get my car keys, so after waiting 30 minutes and then lying to me about him not being there he finally showed up and unlocked the box to give me my keys. Also, like I mentioned in my last comment we had no water the whole evening and after going to a concert it would have been nice to know that we weren't going to have any water.

My fiance and I had a one night stay at the Hyatt and enjoyed the entirety of our stay. The room was beautiful, as was the view. It had a feel like no one had ever even stayed in the room. The only thing I could possibly even mention in a negative way was the breakfast wasn't quite as good as I had anticipated from reviews, but it was miles ahead of others.

Liked: One of the cleanest hotels I've ever set foot in.
Disliked: Not enough vegetarian options for breakfast. Where were the potatoes?

Exceptional

Employees where kind and helpful....

Liked: The friendly staff. Helpful and patient. Great location.
Disliked: When entering the room, I found baby powder on bathroom floor, stainless bathroom garbage can that was rusty, picture on bathroom wall had a very dirty glass, wooden luggage rack was broken, Roll down bedroom shade broke on first night stay. Reported it to the very kind front dest lady, I believe her name was Tess. She was very kind and helpful throughout our stay. She asked what time we where available for repair. We said 11:00 a.m. no one ever showed up and still was not repaired when we checked out 2 days later. Having an early morning flight into town I checked in at 9:00am to rest before i started the days agenda. There was no resting during the day, construction noise didn't permit resting. Brought to the attention of front desk. Little they could due for me to be compensated except for each a free drink or grab in go as we used a 3 party booking site. Usually I book direct found it hard to find local number to do so. Home town is Daytona Beach and having many corporate hotel accounts, I like to book direct. I should have been more persistent in finding the number. The bartender on the night of Jan. 17 had no personality, and wasn't a professional bartender. Coming from a tourist state(Florida)I understand it was a Monday and your personable bartenders are for busier nights. The lady the following night was very personable and one could tell she was a professional where as the gentleman the night before looked like he was from housekeeping. Did no interaction with customers. As for your other staff I couldn't say enough good words. During breakfast the manager on duly came to our table and check to see if all was going good. He was the parking manager. With his care to attention and detail, I won't be surprised that he climbs the corporate ladder quickly. If not, you're missing the boat on that young man. Owning a service based company in Florida that is the type of employee I want to hire. Too bad they are in short supply.

Exceptional

Superb

Exceptional

Pleasant.

Liked: The staff were all friendly.

Superb

One of my favorite trips!

Liked: We loved the location and attention to detail. We attended the Music City Bowl and was greeted with Pom Poms during our stay. The breakfast items changed daily. I would highly recommend this hotel!
Disliked: There was only one elevator working.

Exceptional