Hyatt Place Mount Pleasant Towne Centre

It was not worth the...

Liked: The location was great. I brought my 6 year old daughter for her birthday. All she wanted for her birthday was to swim and see LILO and Stitch.
Disliked: When I checked in they charged my card for my stay even though I had already paid booking.com. I understand things happen and she fixed the problem. My major concern was the condition of the pool. I had to take the only towel available in the pool area and pull gobs of hair out of the pool. It was extremely filthy and made me concerned because my daughter was swimming in the pool. We didn’t swim that long because we kept finding debris and hair while swimming. When we came back the next morning, the nasty towel with hair and a bandaid were still sitting by the pool. It had been sitting there for 16 hours. The breakfast staff looked miserable. I asked them to clean one of the tables and were not able to communicate. All the tables were dirty. My coffee pot did not work in my room and when I called down to tell them they did not seem to care and said I could come down and get coffee at breakfast. They did not offer to bring a new one and my daughter was still sleeping so I could not get coffee. My refrigerator did not cool to a safe temperature. When I told the woman at the front desk about the pool she did not seem to care. There is a serious customer service and cleanliness issue at this property. I started to check out and go home, but there was a storm coming so we stayed the night.

Very good

Very nice hotel but won’t...

Liked: Nice room pretty clean for the most part.
Disliked: Booked hotel and used klarna as the payment method. The hotel tried to charge more than the amount booking.com had secured. Which ended up canceling the klarna arrangement without me knowing it. Ended up paying out of pocket at time of stay for the room why offer klarna and have it on booking.com if you are not going to charge more then booking.com and cancel the klarna payment.

Exceptional

Will take extra time in...

Liked: 2 used band aides and no towels in the pool area was a start to a stay that let us down a little. Then we were given room 213 right off the breakfast area and lobby on a Sunday night. Seems we would have been given a room not steps away from all of the foot traffic.
Disliked: See above

Very good

Good

comfortable , clean, and relaxing

Exceptional