Hyatt Place Mount Pleasant Towne Centre Guest Reviews
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3.2 miles from Mount Pleasant centre |
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Ginger Mon, 8 April 2024
The very nice hotel was...
Liked: Location was great for our service dogs recheck
Disliked: Staff was very kind except at check-out. This hateful front desk female was rude, hateful, disinterested in my needs to book a new date for my next stay, unfriendly, and unsympathetic to my handicap needs. And charged me for my service dogs stay. She told me she had to see my card or papers to verify my dogs credentials. I told her she was not allowed to ask for that. I told her she violated my rights. And she still insisted that she could and charged me for my dog. I have a very bad neck injury and I need surgery. Right now my dog is in training with me and we discovered this past Christmas she needed eye surgery. We have been to Charleston 3 times since March to see Dr. Fischer. Long story short on your hotel, I called and reported this incident to the hotel manager named David. He was very apologetic. He also refunded the $75.00. I am returning this week to stay at the hotel again and bringing my service dog for another surgery. All I can say, is I hope I am treated better and with the respect I deserve as a person with a disability. I hope the manager made it a point to re-educate this girl with attitude. I was totally discriminated against and unjustly humiliated in front of others. When I go back this Tuesday, I hope I do not encounter her.
Carol Tue, 2 April 2024
Overall everything was great, I...
Liked: Great location and the room was clean.
Disliked: Check in being on the 2nd floor.
Daniel Thu, 28 March 2024
Terrible start to our vacation...
Liked: The location
Disliked: Receiving a call that you guys had overbooked and we no longer had a room.
Mona Thu, 21 March 2024
great
Liked: the whole atmosphere
Mcmillan Wed, 20 March 2024
The Hyatt was clean, calm,...
Liked: It was clean, calm, and all around perfect!
Sharron Tue, 13 February 2024
Exceptional
Hiba Tue, 13 February 2024
Superb
Brittany Mon, 15 January 2024
Superb
Anonymous Tue, 2 January 2024
Exceptional
Amanda Fri, 22 December 2023
Very good