Name: Hyatt Place Uncasville / Casino Area
Address: 2049 Norwich-New London Turnpike, Uncasville, CT
Telephone: (888) 416-0458
Rating: 4.25

My bf and I needed to find a hotel to pick up a fundraiser overnight and we thought having a pool, continental breakfast and a late night menu covered all of our basis. Upon arrival the pool was closed for our entire stay. We asked what time the late night menu and bar was open till and they told us 12 am. Upon arrival back to the hotel they said they sold out of food and we were unable to grab food at the bar. Just left us no dinner so we grabbed a package of $3.75.

Liked: The hotel room and shower.
Disliked: Communication problem - solving breakfast pool and bar.

Would definitely recommend this hotel, and next time we go to Mohegan Sun we will definitely stay again.

Liked: Room was beautiful; shuttle to Mohegan Sun was right on time.
Disliked: Continental breakfast was OK but a bit disorganized.

They were very nice and welcoming. The hotel was beautiful and so was the room. No complaints here :)

Good

Very good

Liked: The rooms were cleaned properly and the air conditioned definitely worked on some of the hottest days this year.
Disliked: The pool area and patio needed to be cleaned and the side enhances were not locked during late hours.

Good

I’ll come back to this...

Liked: It’s was nice and quiet

This was my second stay...

Liked: The breakfast was good- plentiful- Ryan at the front desk was the best- so friendly and upbeat
Disliked: We were ready to go in the pool, when we arrived downstairs we were greeted by a sign that said pool maintenance between 10:30-12. We later learned that there was a mishap in the pool that needed to be cleaned. Unfortunately the reason why I booked the hotel for 2 nights was to go swimming but we weren’t able to.

Exceptional

Liked: Friendly staff and clean room! I enjoyed my stay since it was my first time!
Disliked: No complaints here!

I’d go back and stay...

Liked: Location perfect Staff friendly
Disliked: My only negative was that the water in the shower did not get hot enough…

Exceptional

Very close to casino, comfortable.

Liked: Room was clean but dated.
Disliked: Bed was very soft... maybe too soft.

There should have been some...

Liked: The size of the room and the bed was comfortable.
Disliked: When we arrived, we were informed that there was no hot water and that it should be fixed in @ an hour. We got to our room and there was paint falling off the ceiling onto/next to the bed. The staff was nice and moved us to another room.After 2 1/2 hours, the water still wasn't working. We hadn't showered and were planning on doing so before we went out and now was not able to until the next morning.This was a major inconvenience and expected at least some type of compensation but there was none.