Exceptional

Exceptional

Pleasant

Superb

A below average experience that...

Liked: The room felt very clean. We liked the coffee in the room and the heated bathroom was very nice.
Disliked: My boyfriend and I planned a night to stay here for Valentine's day and we were very disappointed. On arrival, instead of a welcoming host, we were told there is only valet parking- over $30 which is a rip off. We were told that there would be free parking but instead we had to park in the parking structure blocks away and carry all of our luggage down the snowy streets back to the hotel. We did this because our room that was suppose to be ready at 2pm was not ready at 3:30. We could've let this all go if it weren't for the environment of just the front lobby. The ceilings were leaking everywhere, the fans that were on were blowing at the customers and there was obviously nowhere to sit or to put our bags. It was extremely unorganized and the person who helped us at the front desk was nice but was very unhelpful. Said she would send a text when our room was ready (she said it would take 10-15 min max) and after 50 minutes no text. We ended up not getting the room we initially wanted and while our room was very nice and clean, the management and cleanliness were both reasons we will never stay at this hotel again. I also spoke with somebody that told me the staff could do a small decoration for Valentines Day in the room to surprise my boyfriend but nothing was done. Not a big deal, but the overall experience was pretty awful.

Exceptional

Exceptional

Liked: Clean
Disliked: Service

Exceptional

Exceptional

Disliked: Pipes burst & put a damper on the holiday weekend. That being said the staff did the best they could & the GM said they?ll compensate appropriately.