Wished I had made another...

Liked: Good location but nothing thing special. Front of house staff were helpful and pleasant.
Disliked: Bar tender was not friendly or engaging. A cost was added to our cc bill without our knowledge after checkout. Tried to ring 2 hours later and could not speak with anyone to ask about this. We did not spend any money at the Hotel during our stay so don?t understand a charge of $37 AUD? Bar staff at front bar was not engaging or particularly friendly when asked about beers or wines. Breakfast was a disappointing affair! No staff, no seating- waited 15 minutes for a table; food dishes mostly empty and not refilled as used. Food spilt on counters and floors not wiped up, plus, having to do own plate clearance and table wipe etc. certainly not the standard of a Hyatt Hotel we are used to.

Exceptional

Exceptional

Liked: All the staff was very friendly. Breakfast has a good variety. Location was central to everything we did for the week.

Exceptional

Superb

Liked: Great location. Being in the middle of the keys was nice. We had the option to go north or south of everything, depending on what we felt like doing that day.
Disliked: As nice as the hotel is, I was a bit disappointed in a couple of things. The first was being charged a $50.00 fee that I was completely unaware of that was charged on the second day. When I asked the clerk about it, she told me that it was an incidental fee. However, I read all of my documents and I could not find anywhere that I would be charged a $50.00 fee. The only fee on their site was a $75.00 pet fee, which we had no pets. I was assured by the clerk (Kristina was awesome. Informative and really knows her stuff

Great

Liked: Room not clean if you leave stuff on bedthe bed will not be done no special touches for all that money rug not very clean cleaning peopke in the hall chating more then cleaning

Exceptional

Very pleasant and enjoyable

Liked: Cleanliness, friendly, bright, good location
Disliked: There could have been a change in breakfast menu

Good

Liked: Breakfast had good variety of food. My husband was happy with gym open all hours.