Hyatt Place Las Vegas

Outstanding

Liked: Everything was wonderful even the breakfast was good. They greeted us with cold bottles of water and pretzels
Disliked: Everyone was so nice and helpful

Passable

Liked: Location was good
Disliked: The internet was very slow. The flight noise is disturbing.Lack of internet speed was disappointing

Superb

Superb

Superb

Ignorant towards guests coming through...

Liked: None
Disliked: The night staff who was very rude as we had the booking through a 3rd party (booking.com). The pull out mattress ( actually the mattress wasn’t left in we could feel the springs) was so bad we had to sleep with the kids for 3 nights in it. They dint clean the rooms for 3 nights that we stayed (2 rooms with kids). I requested for hot milk for my toddler they refused to give. There was no microwave in the room as well. I reported this issue with the morning staff, she took a note and told me that she will let her GM know and she offered to give me 5000 points that I could use. But I never received it either.

Exceptional

Very poor

Disliked: You have charged me twice and it took almost 3 weeks to get refund from booking without any answer from the hotel

The sofa bed was really...