Exceptional

Passable

Liked: location. it is a safe hotel
Disliked: price was outrageous

Very good

Exceptional

Needs improvement

Liked: Its location and bigger rooms!
Disliked: I was supposed to reach Hyatt Lansing in the evening but my flight got canceled and i got stuck in Chicago for the night. They charged me for the day despite the fact that I called the moment I landed in Chicago and I knew that my flight got canceled. i called twice to cancel that night and explained but still they charged me for the day.I had to stay for that night in Chicago and still booked that night in Hyatt Chicago. the next day I reached the hotel late night after many delays on the flights, i tried to talk to the staff about the first night and the fact that I called right once I landed and still they refused to reimburse the first night. I think that will be it booking with the Hyatt group.

Superb

The staff were so helpful....

Liked: Breakfast was wonderful.
Disliked: We were disappointed the pool was closed. It was a COVID regulation and out of control of the staff.

We had a very nice...

Liked: The hotel staff did a great job. Everyone was pleasant and helpful.
Disliked: Bed was uncomfortable

Exceptional