Hyatt Place Houston Sugar Land

The Hyatt Place is not near anything. Will do as we always do in the future. Book at the Marriott early. Near restaurants and nice.

Liked: The room.
Disliked: The people working there. Mr. J at the front desk just left without confirming when our room was ready. The other front desk guy had a conscience. Lady at the same desk in the morning was rude.

Not sure I'll be back.

Liked: Nice shower. Comfortable bed. Clean.
Disliked: Completely unimpressed with staff at check-in and check-out. Unfriendly; no personality. Neither seemed like they cared about their job or if I was happy. Also the couch in my room was worn out.

Convenient location set off the main street which made the stay much more pleasant.

Liked: Spacious rooms.
Disliked: Nothing.

Exceptional

Exceptional

Very professional and friendly staff...

Liked: Staff and front desk personnel especially
Disliked: Nothing

not good experience

Disliked: I made a booking via Booking.com, and upon arriving with my family, I found that the hotel did not have my reservation. The customer service at the desk was poor. Finally, they were able to find accommodation with a new booking, but the price tag was very high. I ended up paying more than I had during the time of my reservation with Booking.com.

Good

Great

Liked: The front desk manager is very professional, greatest person I have ever met!
Disliked: I liked every!

Exceptional

Very nice

Liked: The property was very clean Front desk was very helpful. Housekeeping was very clean.

Exceptional

Liked: The staff was very friendly from the moment we arrived. And everytime we left or came back, someone was there to greet us making us feeling welcome everytime.