Superb

Liked: Close to the events and a very comfortable place to stay. Quietness and friendly service, staff very nice

Exceptional

Liked: Very clean

Pleasant

Liked: I like the location.
Disliked: Every time I visit this property, there?s an issue. The last time I was home I stayed with this hotel. When I returned to China and checked my credit card statements, I was charged twice. On that visit we took an extended amount of time to check in because the front desk worker did not know what she was doing. As a result, I had to make an international call from Asia to the hotel to cancel one of the charges. This time I came home for a funeral. I arrived to the hotel early afternoon. I was told I had to pay a fee to check in a couple of hours early. This was news to me, as I stay in Hyatts all over the world. I?d never heard of such a thing. I just wanted to check in, get dressed for the funeral and go. When I asked to speak to a manager Violet, the front desk worker, told me there was no one for me to talk to about the charge. As I proceeded to call customer service, Violet disappeared from the front desk. When she returned she told me it was ok. Obviously, she stepped away and spoke with someone. I?m not sure who manages this hotel, but there is much improvement needed as it relates to service. My visits to this hotel alone has me questioning the Hyatt brand in my home country. It?s really sad to come home to America and to be treated like this.

Comfortable stay, excellent location

Liked: It was a great stay, overall.
Disliked: The beeping sound in the elevator when you pass the different floors is a little annoying.

Exceptional

Exceptional

Exceptional

Exceptional

Very good

Liked: Everystuff