Hyatt Place Detroit/Livonia

Poor

I had a great stay...

Liked: Cleanliness. Friendly staff!
Disliked: Wait on towels everyday of stay. & pool wasn’t warm.

there was a bug walking...

Liked: was ok, but not good
Disliked: more food selections

Overall my stay wasn’t the...

Liked: The location was nice
Disliked: The night receptionist was very rude. I didn’t get his name but he is a tall African American man with a tattoo on his right forearm. The hot water in my room kept running cold and there was only 2 of us in the room and the shower was cold half of the time. The light in my room didn’t work and when I asked to have another towel I was told no because I just arrived today. I arrived the day prior to me asking for more towels.

Superb

I wouldn’t stay here …

Disliked: First My room wasn’t ready and and I got there at 4:30 second the dark skin African American tall girl at the front desk was super rude… like as if she hated her job . She had no empathy for the room not being ready . And I think she was high off something. I just ended up canceling my reservations and the girl was no help at all. The manager was in scrubs I think they were low staffed…. The manager was nice though .

Exceptional

Exceptional

Very good