Hyatt Place Des Moines Downtown Guest Reviews
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|1.3 miles from Des Moines centre|
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Kim Sat, 21 April 2018
Will definitely stay here again...
Liked: Location, ease of using the skywalk, everyone was very friendly, room very comfortable, and I loved the smell, it smelled like a spa.
Pamala Fri, 20 April 2018
Ben Tue, 17 April 2018
Liked: The staff was excellent
Disliked: Lack of Seating for breakfast
Seanna Mon, 16 April 2018
Weekend in Des Moines
Liked: Location downtown and free breakfast
Disliked: The room is nice however the bedding was not enough given how cold it was. I asked for extra bedding and they were out. They had very light summer quilt and it was a blizzard. The room was not cleaned. We left at 11 for the entire day.
Cynthia Mon, 16 April 2018
I will never stay here...
Liked: The room was big and roomy. The bed nice
Disliked: There is literally no place to pull up out front to unload. I was told to pull up at the curb, blocking a driveway and leave my hazards on while I unloaded in the rain and wind. The staff stood there watching me struggle with bags in the rain and offered no help. Asked for a luggage roller they didn't have one available. Put me on a floor where they knew they were using industrial vacuums and it was incredibly loud. Struggled with all my luggage back down to get different room. Charged me for items I did not use. Asked if i could borrow or buy umbrella. Replied no and just looked at me. Stood at the desk waiting while I watched staff eating at a near by table. Never said a word to me or a smile when I came and went. Just a horrible experience.
Verified Hotel Guest Fri, 13 April 2018
Liked: Beatiful rooms, great breakfasts and excellent staff.
Disliked: Only complaint is the parking.
Andrew Fri, 13 April 2018
Liked: Friendliness of the front desk personnel.
John Fri, 13 April 2018
Liked: The room was lovely and relaxing. Staff was superb and attentive to our every need.Upon learning it was our 30th anniversary the manager gave us a complimentary Starbucks coffee.
Disliked: Parking was a but of a pain; we didn't use the valet parking. When we left the hotel shuttle took us to our car which was so nice.
Ellen Fri, 13 April 2018
Liked: The room was perfect and the staff was awesome , very helpful and friendly. I'd definitely stay there again!
Disliked: Parking was an issue so I used the valet parking at addded expense.
Christopher Fri, 13 April 2018
Liked: The bed was amazing