Name: Hyatt Place Denver Airport
Address: 16250 East 40th Avenue, Denver, CO
Telephone: (888) 323-5826

The hot breakfast adds to...

Liked: The king bed suite with a couch was perfect for my grandson to travel with us and still had a bit of privacy. Having a sectional to watch tv together was also nice.We loved the hot breakfast and the large swimming pool.
Disliked: Paying for parking. Paying to park while not staying at the hotel makes sense but not if you are on the property paying to sleep there.

Exceptional

Liked: Everything was amazing

Took 40 min to answer...

Disliked: I tried calling for no less than 40 min to request a shuttle. The phone just kept ringing. A few times someone came on and mumbled something very quickly but I couldn't get a word in before I was back on hold. This was around 11pm and I was worried I wasn't going to get through in time before the shuttle stopped for the night. I went online to chat with agent, and their only solution was to give me an email address. Unbelievable. I understand getting busy, but 40 min for the front desk to finally pick up the phone?? Left a very poor impression and I won't choose this property again. If they advertise shuttle service as a benefit but make people call to request it, then they need to answer their phone or find another way to handle shuttle requests.

Superb

Exceptional

Liked: Room was spacious. Comfortable beds. Everything was very clean. Feel safe leaving our car when traveling out of the area.
Disliked: Better coffee in room. Extra blanket for sofa bed.