Hyatt Place Dallas Grapevine

Good

Liked: The staff was helpful and friendly. Breakfast was good and the pool was well maintained.
Disliked: There was trash under the coach and beds. The room needed some touch ups to paint and was a little dated.

Good

Liked: Convenient location for work, very nice desk staff, room was cleaned daily!
Disliked: Hallways need some repair.

Exceptional

Liked: Friendly staff Shuttle van service was a life saver! (we were stranded with no flights out for two days).

Exceptional

Poor

Terrible

Liked: The location was decent and the front desk / repairers were nice enough.
Disliked: The property was dark and gloomy. There was construction going on all through floor 3 and the elevators seemed to be under construction as well. They wanted to set me up with a room on floor one as a solo traveler. I requested a higher floor, as I was a single woman staying. They set me up with a room on floor 3 where there was construction through the hall. The security lock was ripped off the door. I went downstairs to the front desk and requested a new room (again, I am a solo female traveler and I was not going to stay in a room without a security lock). I was sent to yet another room, also on the third floor. Upon walking in, you could tell immediately that the entire room smelled like body odor. It did not seem to have been cleaned. I did not even stay. I left and booked a room at the Springhill Suits next door.

Very good

Very good

Passable