Extended Stay America Premier Suites - Cleveland - Independence

Besides the air conditioner rattling when turned on, everything about my stay was wonderful. The staff was pleasant, friendly and helpful. Food service was great, and the complimentary breakfast was pretty good as well. Our room was beautiful, tidy, and best of all - the beds were super soft. We had one noise complaint but the staff promptly addressed the issue and it was quiet the rest of the night. The hotel is in a nice area. I loved it, would recommend and definitely stay again!

Liked: Friendly staff; beautiful, clean rooms; in a great area.
Disliked: Doors were kind of thin - could hear people when walking through the halls, but not a huge deal. The AC unit in my room rattled a bit.

Bad

Nightmare

Liked: Horrible, the complementary breakfast was just coffee and orange
Disliked: The attendance cancel my reservation and was not very helpful setting up another one, I was with my two month baby and wife, this was the worse experience I ever had

Good

Superb

Disliked: Breakfast, limited selection, poor quality

Would never return there again

Liked: The room was spacious
Disliked: You have to bring your own towels down to the desk to get new towelsAny there are no utensils for the kitchen. You have to put a deposit down and check them out and pack them up and bring them back. There’s no dish dishwashing soap there’s no sponges no paper towel towels nothing available at the hotelOur door had a big strip down the middle of it taken out Keys had to be redone three timesThere was absolutely no service at all, not even a phone in the roomThey closed down the poolIt kind of feels like you’re in a prison

Poor

Poor

Disliked: Didn't consider what they had as breakfast and there were no sheets on the bed. 6 guests they provided 2 towels and to get more you had to take them down to exchange them.

I would not recommend this...

Liked: Nothing
Disliked: There were blood stains on the sheets, the “blanket” was extremely thin, the hallway remained loud throughout the night and there was spatter of some sort on the walls and door.

Passable

Liked: Coffee was decent
Disliked: Front desk guy upon check in was unfriendly,Exhaust fan dripped water right onto toilet