Name: Hyatt Place Cincinnati/Sharonville Convention Center
Address: 11345 Chester Rd, Glendale, OH
Telephone: (888) 406-7656
Rating: 4.25

Very good

Disliked: I didn’t have a microwave in the room

Good

Exceptional

Liked: Beautiful and calm cozy atmosphere

Very good

Staff at the front desk...

Meh. Wouldn’t do it again....

Liked: Bed comfy
Disliked: No call when room was ready as promised. Room not ready on time. Eggs were horrible. Bar not open- desk person said he was the only one there so it would be late opening. Could hear our neighbors through the vent in the bathroom. Two nights in a row our neighbors were SO loud it woke us up. Sounded like a frat party going on with banging, yelling, cheering…

Exceptional

Liked: I have stayed here several times and always an enjoyable stay. The staff is friendly, the rooms are clean, the bed is comfortable, and its near restaurants, convenient stores, gas stations etc. I would recommend to my friends and family.

Not too shabby!

Liked: Great proximity to food, entertainment and highway! Easy to find. Great and ample free parking.
Disliked: The way the elevators operate, the pool area didn’t have towels. There was balled up undies on the couch when we entered the room, our worn door was super loud when it shut and shut too quickly to be as heavy as it was.

Damp mildew

Liked: Convenience to the convention center was nice as we were there for an event at the convention center.
Disliked: The staff were short and rude to guests. Many of the other guests at the event with us reported the same thing. Breakfast was horrendous. I am easily pleased with nearly any continental breakfast but the food here was abysmal. The eggs were like rubber, basically inedible, and the other options were poor as well. Cold, dry waffles, and the bacon didn’t taste right. How do you mess up bacon?And finally, the hotel has an alarming issue with the ductwork and AC units. We had two separate rooms during this stay, the first room had an AC unit that leaked into the meeting room below and the maintenance staff had to come into our room to fix it. No big deal, they were quick and solved the leak. On our last night, we had a different room on the opposite side of the hotel. This room had damp floors from condensation and a very strong mildewy odor that made my throat hurt. This was reported from several families on that side of the hotel, during our convention event. There is a larger issue happening with leaks and faulty AC. Hyatt Place hotels need to do some serious maintenance on this hotel. I will not be returning here.

Our experience

Liked: The location was great, parking was easy.
Disliked: We arrived at 2 p.m. to see if we could check in and the staff member asked for my phone number and said they would text me when my room was ready.We waited until 3:15 and still no text so we went into the hotel and they said our room still wasn't ready so we waited another 20 minutes for our room.Also we stayed the first night and called down to the front desk to book another night and the staff member said they were all booked up, so I got online and found a few rooms available and booked it online.Also we didn't like the clear bathroom doors, we like our privacy when in the bathroom.