Name: Hyatt Place Cincinnati Blue Ash
Address: 11435 Reed Hartman Highway, Cincinnati, OH
Telephone: (888) 420-1645

Will definitely stay here again.

Liked: Breakfast was exceptional.
Disliked: Hair was found in the bathtub when we arrived.

It could of been better...

Liked: The staff was really nice. The breakfast could of been better. Tge pool wasn't opened so my kids and I was very disappointed. Everyday it was something different about why the pool wasn't opened.
Disliked: The breakfast and the pool nit being opened. And the staff never came to empty trash or put fresh towels and wash clothes in our room.

Exceptional

Liked: The Hispanic housekeeper working on the early afternoon of Sunday, 6/8/2025, has exceptional customer service. I encountered her in the hallway and asked if she had complementary toothpaste since we forgot to pack it, and only did she say no but went downstairs to bring us some. She did not have to do that. I will be returning to this hotel.

Pee on toilet

Liked: There was enough room
Disliked: Traveling back home and stayed for a night we didn't like that the pull out couch there Was dirty black stuff on couch hair and just crumbs they should be vacuumed after every guest. The bathroom was horrible there was dried pee on the toilet both sides ill put pics with it. Hair all over bathroom. Communication skills and knowledge for who checks ppl in would be beneficial for the hotel. Stairwell could use a good cleaning. Breakfast options were ok. Cleaning should be checked closer.

Exceptional

Worse place I’ve ever stayed

Liked: Nothing
Disliked: This hotel deserves no stars. We were on a AAU trip and Puma circuit used this hotel. Floors 4-6 had no water all weekend. Nothing was done to fix this problem. Even though they told us many times it was fixed. It never was. Also upon arrival my sheets had blood on them. Literally blood a big dried blood stain. Argued with management all weekend. He manages also ignored everything going on most of the time and even told staff to say he wasn’t there, when he was the whole time. Friday there was a lobby full of complaining people and he was right next to the girl trying to solve the problems and she was saying no management was there until 7am. At 7am all of a sudden said man was magically the manager. Same for Sunday lady told me no management was there and he got on the same elevator with me right after complaining but he wasn’t there. He also comped a teammate of my son’s father whom is a lawyer whole trip. I had my 2 daughters as well as my son and he gave us one night free. Mind you my teenagers and I could not take a shower all weekend. This is unacceptable. This hotel should not have Hyatt in its name the motel 6 would’ve been much better. And the disregard for women is gross. Do better. Please no one stay here. Not to mention it’s usually $89 a night to stay here but since it was Memorial Day weekend and they were hosting puma tournament which was actually 30mins away, they raised their prices and it was $400 for 2 night. No not stay here hotels gross as well and rooms need major work.

Bad

Exceptional

Dirty rooms…

Liked: I did not like the property.
Disliked: It was outdated and the rooms were dirty. I had to be assigned to three rooms before I got one that was decent enough to sleep in. The beds in two of the rooms were clearly dirty and I was told twice that there was no manager available to speak with. I called corporate and got disconnected.