Hyatt Place Cincinnati Arp Florence

Disappointing

Liked: It was available and they had warm water
Disliked: This place is a dump. The towels were so old they were fraying. It shows that the owners don't care. Beat fixtures, couches were blackened from dirtiness. The doors are covered in grossness. Why would they not wipe them off? The drain in the shower wouldn't stay open.

Exceptional

The stay could have been...

Liked: Location and rooms were decent
Disliked: I wasn’t notified that the pool was closed upon booking or at time of check in. Desk clerk was not friendly and acted like she was clueless. The Manager came out to address the pool issue and gave us a room discount….except I never got the refund for the discount. In fact, we paid more than she even stated we were charged. We changed hotels to have an indoor pool due to weather and went and bought all new swim wear for the family. Very disappointing and still unresolved. And don’t go to the bar. Desk clerk works the bar and the beer was expensive and flat.

Bad

Liked: Clean
Disliked: Parking lot completely shut down, hotel pool isnt available with no warning or message from the Hotel. I asked for a refund upon check-in and still haven't received it.

Very good

Liked: Room was spacious. However, bathroom very small. Good breakfast. Friendly staff.
Disliked: Pool was not working properly 7 not available for our grandkids.

Exceptional

Exceptional

Superb

Very good