Name: Hyatt Place Cincinnati Arp Florence
Address: 300 Meijer Drive, Florence, KY
Telephone: (888) 608-6346
Rating: 4

Hyatt Place Cincinnati Arp Florence Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Exceptional

It was a very comfortable...

Liked: everthing was excellent
Disliked: I have no complaints.

Exceptional

Superb

Not worth a quick overnight...

Liked: Staff was pleasant.
Disliked: Sofa bed EXTREMELY uncomfortable. Sofa cushions smelled very strong of cleaning chemicals. No silverware available for breakfast. They were out of everything- food AND drink by 9 and only one person restocking. Finally front clerk helped out… a little too late. Very disappointing. Parking is an extra $8

It was ok.

Liked: Clean and nice
Disliked: I was on the main floor . It was noisy . No real window to see outside .

Disappointing

Liked: It was available and they had warm water
Disliked: This place is a dump. The towels were so old they were fraying. It shows that the owners don't care. Beat fixtures, couches were blackened from dirtiness. The doors are covered in grossness. Why would they not wipe them off? The drain in the shower wouldn't stay open.

Exceptional

The stay could have been...

Liked: Location and rooms were decent
Disliked: I wasn’t notified that the pool was closed upon booking or at time of check in. Desk clerk was not friendly and acted like she was clueless. The Manager came out to address the pool issue and gave us a room discount….except I never got the refund for the discount. In fact, we paid more than she even stated we were charged. We changed hotels to have an indoor pool due to weather and went and bought all new swim wear for the family. Very disappointing and still unresolved. And don’t go to the bar. Desk clerk works the bar and the beer was expensive and flat.