Overall a great hotel for a great price. Room was very spacious - included a mini fridge; desk staff was extremely friendly and helpful. Only complaint was the maid staff was very loud in the hallway in the morning when we were still trying to sleep.

Liked: Spacious room!
Disliked: Maids were very loud in hallway when we were still trying to sleep.

Very good

Good

Very good

Exceptional

Staff was great the hotel...

Liked: Thing I like about my stay there was your staff very friendly outgoing and customer service was excellent.
Disliked: I feel the cleanliness and the upkeep was in the class of a Hyatt. The room could use new carpeting the carpeting was worn out. The bathroom door had stains could be coffee could be hot chocolate down the front of the door. The lamp on the desk was burned out and never replaced. I just didn't feel the higher place was in the same category of the other Hyatts I have stayed at. Next time I'm in town I will probably be staying at a Double Tree or another hotel in a different class.8

Great customer service-exactly what I...

Liked: Close to the Schaumburg shopping
Disliked: Nothing comes to mind-maybe a little tight on closing the bathroom door and being able to navigate at night.

Passable

Exceptional

Very good