Hyatt Place Hoffman Estates

Great service and breakfast! It was clean. People were great even though it was so busy!

Disliked: Nope.

Friendly staff.

Liked: Lovely decor.

Good

Overall, the room served its...

Liked: The staff was very friendly, Anna & Sam were exceptional
Disliked: The television did have gone reception in my room. The air conditioner was out in the gym. The pool was out of order for it being summer. Happy hour was a joke. They need to take take off as an attraction.

Exceptional

Disappointing

Poor experience, never again!

Liked: Nothing
Disliked: Everything, bad smell in hallways,dirty carpets very very dirty window coverings, stained sofas, switch board on bedside were hanging and bed linen’s and pillows are smelly. Very bad breakfast and staff is not at all friendly

Good facility. would return

Liked: Staff was great, room was great. Breakfast was served late and several guests were put out. I could deal with it because I was not on any schedule.
Disliked: breakfast delay

Pleasant

Liked: The location was good and easy to find, and it was conveniently accessible to the expressway. Parking was adequate. The bed was comfortable. The 6th floor was quiet. I did sleep well. Buffet breakfast was average.
Disliked: The room was advertised with a refrigerator, but it was a Mini-refrigerator. No microwave. The toilet/shower room was too small. Had to enter the "room" and step between the toilet & wall to close the door. Not enough electrical outlets & the 1 charging adapter that was next to the bed, didn't work. There was only one outlet by the sink that I could use for all my electrical utensils - phone, iPad, hair dryer, laptop computer & digital reader & other hair tools. The internet was not a secure WiFi & the cable/tv channels available were ridiculously few & most didn't work . I travel to the Schaumburg/Hoffman Estates area at least twice a year & try different hotels when I do. I usually only look for the ones that are rated very good or excellent. Yours was reviewed as very good/excellent in a couple of sites. But I would only give it a fair/good. rating. Sorry, but it needs updating.

Exceptional

Exceptional