Hyatt Place Charlottesville

Exceptional

Liked: food and room

Great location, good plus facility...

Liked: Only had coffee.
Disliked: Staff not clear on how card for extra charges would be used.

Exceptional

Stay here for the breakfast

Liked: The breakfast was the best we've had at any hotel! Amazing selection of items, and all were made well. Whoever manages it exhibits great attention to detail, including for accessibility: we saw guests on wheelchairs being able to access all the food choices too. Thank you!

excellent

Enjoyable

Liked: The location is great! We enjoyed having shops, eateries, and movie theater in walking distance. The rooms were nicely clean. Overall, it was a very good stay. My husband and I would stay again
Disliked: I didn't like the fact of paying for your breakfast. When you are paying over $500.00 to stay at a hotel, your breakfast should be included with your stay.

nice hotel in charlottesville

Liked: goid location
Disliked: no negatives

Superb

Disrespectful behavior by staff over...

Liked: spacious and comfortable room
Disliked: We are disappointed that hotel didn't take the booking by booking.com seriously and made us feel inferior over breakfast. We booked the room package which includes the breakfast and mentioned that we only need to pay $0.10 per person for the breakfast. Upon reaching the hotel in the afternoon, the front desk informed us that there was no breakfast available with our booking, but after showing the email from Booking.com that outlined the meal plan, he provided us with the booking voucher for five people.The following morning, upon our arrival at the breakfast area, the individual named 'Naresh,' who was responsible for overseeing breakfast and the front desk, informed us that he was unable to provide breakfast, despite our possession of a breakfast voucher. I presented him with the email detailing the breakfast plan and requested that he charge $0.50 for five individuals; however, his demeanor was exceedingly rude, offensive, and lacking in proper manners.I was on vacation with my husband, two small kids (3 year and 4 year old), and my over 65-year-old mother, and I specifically paid for the breakfast package while booking so that we would not have any trouble with the small kids and my mom. This hotel staff specially the guy named Naresh made us feel like we were trying to steal the breakfast from him.We felt so humiliated by him even though we had the breakfast voucher and email from Booking.com, and was asked to leave the area.Hotel staff member conveyed an impression that our reservation, made through a third party like Booking.com was of lesser value (even though we paid the same price like hotel website), and shows disregard for third-party reservations. We really have to think about using Booking.com for our future bookings considering the fact that their booking might be lacking all the important details about the package.