Hyatt Place Charlottesville

Disrespectful behavior by staff over...

Liked: spacious and comfortable room
Disliked: We are disappointed that hotel didn't take the booking by booking.com seriously and made us feel inferior over breakfast. We booked the room package which includes the breakfast and mentioned that we only need to pay $0.10 per person for the breakfast. Upon reaching the hotel in the afternoon, the front desk informed us that there was no breakfast available with our booking, but after showing the email from Booking.com that outlined the meal plan, he provided us with the booking voucher for five people.The following morning, upon our arrival at the breakfast area, the individual named 'Naresh,' who was responsible for overseeing breakfast and the front desk, informed us that he was unable to provide breakfast, despite our possession of a breakfast voucher. I presented him with the email detailing the breakfast plan and requested that he charge $0.50 for five individuals; however, his demeanor was exceedingly rude, offensive, and lacking in proper manners.I was on vacation with my husband, two small kids (3 year and 4 year old), and my over 65-year-old mother, and I specifically paid for the breakfast package while booking so that we would not have any trouble with the small kids and my mom. This hotel staff specially the guy named Naresh made us feel like we were trying to steal the breakfast from him.We felt so humiliated by him even though we had the breakfast voucher and email from Booking.com, and was asked to leave the area.Hotel staff member conveyed an impression that our reservation, made through a third party like Booking.com was of lesser value (even though we paid the same price like hotel website), and shows disregard for third-party reservations. We really have to think about using Booking.com for our future bookings considering the fact that their booking might be lacking all the important details about the package.

Superb

Nice property

Liked: Very Nice property - efficiently run
Disliked: staff could have been more friendly

Superb

Superb

Superb

Awesome!

Liked: The staff was SO friendly. I genuinely felt welcome. Everything was extremely clean. Even the crevices of grout in the bathroom. The HVAC was excellent too. I didn’t feel completely dry the way I do at many hotels. The pool is lovely and it’s great there is an outside area so you can feel some sun on your skin after swimming. Breakfast was so good and continuously restocked.
Disliked: No notes.

Wasn't horrendous but would look...

Liked: Location was great, breakfast was nice as well.
Disliked: Shower curtain was moldy, the faucets on both sink and tub were extremely loose. The WIFI was non existent and there was a note in the elevator that stated the WIFI would be down but we were never notified about this before check in. I wasn't able to access the internet during my stay which I needed for work. There was also a car alarm going off in the parking lot for over 10 hours. It was all through the night and kept all of us awake.

Passable