Check-in starts at 3pm; recommend calling ahead to see if you have a cleaned room. I stood in line waiting to check-in at the desk for 2 hours with other guests and still didn't get a cleaned room prior to our concert event.

Liked: Location to the Spectrum Center Event.
Disliked: Stood in line for 2 hours waiting to get checked in along with about 20 other guests starting at 5pm-7:15pm and couldn't get a cleaned room. We had to use the public bathrooms to get ready for the 7:30pm Kid Rock Concert. It's been three days and I'm still waiting for the General Manager Adam to comp my room. I did receive a room key so I could get into my room after the concert. We got 4 hours of sleep for $243.00 at a 4 Star Hotel. The hotel was not prepared for the number of guests who had reservations. Hoping to see my credit card credited as the hotel promised.

Room was very spacious, clean and comfortable. The staff was very willing to answer any questions and was very courteous.

Liked: Room was comfortable. Staff was helpful and very courteous.
Disliked: No shuttle service.

They asked about what brought us there and after we said we were attending a concert they immediately got a car scheduled for us so we didn't have to drive and worry about parking. Will most definitely stay here anytime I'm in Charlotte NC.

Liked: Everyone was awesome and very professional.

Exceptional

Liked: View, location, staff

Exceptional

Really nice view of the...

Liked: I like the fact that I had a really great view of the city! Everyone was very helpful with any questions I had. The rooms were clean and housekeeping made sure that were were stocked with what we needed.
Disliked: The pool and the fact that breakfast wasn't free. We pay so much for a room and valet that we shouldn't have to pay to eat. I guess I just feel that way because I love food :-)

Exceptional

Exceptional

Liked: So convenient to Spectrum Center for the concert and restaurants.

Good

Liked: Very roomy rooms,friendly people
Disliked: The smoking area,better selection on the food menu put some basic stuff on it

Satisfactory

Liked: NA
Disliked: NA

It was a good place...

Liked: Beautiful view
Disliked: Breakfast can be improved

Exceptional

Liked: Everything
Disliked: The pool