Check-in starts at 3pm; recommend calling ahead to see if you have a cleaned room. I stood in line waiting to check-in at the desk for 2 hours with other guests and still didn't get a cleaned room prior to our concert event.

Liked: Location to the Spectrum Center Event.
Disliked: Stood in line for 2 hours waiting to get checked in along with about 20 other guests starting at 5pm-7:15pm and couldn't get a cleaned room. We had to use the public bathrooms to get ready for the 7:30pm Kid Rock Concert. It's been three days and I'm still waiting for the General Manager Adam to comp my room. I did receive a room key so I could get into my room after the concert. We got 4 hours of sleep for $243.00 at a 4 Star Hotel. The hotel was not prepared for the number of guests who had reservations. Hoping to see my credit card credited as the hotel promised.

Room was very spacious, clean and comfortable. The staff was very willing to answer any questions and was very courteous.

Liked: Room was comfortable. Staff was helpful and very courteous.
Disliked: No shuttle service.

They asked about what brought us there and after we said we were attending a concert they immediately got a car scheduled for us so we didn't have to drive and worry about parking. Will most definitely stay here anytime I'm in Charlotte NC.

Liked: Everyone was awesome and very professional.

Exceptional

Very good

Suitable for what it was.

Liked: The staff were friendly and welcoming.The location was a short walk from the sporting arenas and the bars and restaurants.The rooftop bar had spectacular views.
Disliked: Had to continually request for room service and even then they forgot.The hotel only had two (2) elevators so there was a long wait 9/10 times to get up or down.

Wasn't a bad hotel, but...

Liked: Room was clean. Staff was helpful, hotel was close to the event that I came to the city for, as well as some food.
Disliked: Pictures on the website were misleading. There was no pool available. Pictures of the rooms are "angled" in a way that it doesnt actually show you the entire room in just one picture. It is much smaller than you think it will be. There was no bar or restaurant within the hotel itself, both of which were advertised and there's even a prominent sign for the restuarant in the lobby, the same restaurant which isn't actually in the hotel, but on the other side of the building. Both of these were prominately advertised, but they didn't say you would need to go to the other side of the building to a club in order to take advantage of either of those. Breakfast was pretty sparse to be honest.

Disappointing

great.

Exceptional

Exceptional

Exceptional