The hotel was clean and great air conditioner. Other than that, liked nothing. Staff not friendly or helpful; valet was a joke; then no parking lot and no shuttle to stadium. I saw Marriot Courtyard and they had shuttle and desk staff was very friendly when I went in inquiring. I will be staying there from now on!

Liked: Clean room.
Disliked: Staff wasn't helpful or friendly; there was no parking, no vending machines and no shuttle to stadium.

Check-in starts at 3pm; recommend calling ahead to see if you have a cleaned room. I stood in line waiting to check-in at the desk for 2 hours with other guests and still didn't get a cleaned room prior to our concert event.

Liked: Location to the Spectrum Center Event.
Disliked: Stood in line for 2 hours waiting to get checked in along with about 20 other guests starting at 5pm-7:15pm and couldn't get a cleaned room. We had to use the public bathrooms to get ready for the 7:30pm Kid Rock Concert. It's been three days and I'm still waiting for the General Manager Adam to comp my room. I did receive a room key so I could get into my room after the concert. We got 4 hours of sleep for $243.00 at a 4 Star Hotel. The hotel was not prepared for the number of guests who had reservations. Hoping to see my credit card credited as the hotel promised.

Room was very spacious, clean and comfortable. The staff was very willing to answer any questions and was very courteous.

Liked: Room was comfortable. Staff was helpful and very courteous.
Disliked: No shuttle service.

They asked about what brought us there and after we said we were attending a concert they immediately got a car scheduled for us so we didn't have to drive and worry about parking. Will most definitely stay here anytime I'm in Charlotte NC.

Liked: Everyone was awesome and very professional.

Exceptional

Exceptional

Poor

Disliked: I was given no statement or paperwork upon check in. I was basically handed keys and told my room number.

Very good

Exceptional

Pleasant

Liked: I loved the location of the hotel and the cleanliness of the hotel. The staff was pleasant, but valet staff sucked.
Disliked: I absolutely hated that this hotel offers valet parking only . The valet parking isn't free and not efficiently ran. So many times, we were left waiting to get our car or have someone pick the car up. This caused us to be late to our plans on more than one occasion. There is no parking anywhere else in the area, so you have to use the valet parking. Also, the hotel itself being located on the 10 floor of the building was an issue. There were 2 elevators, and waiting to get to the check-in on the 10th floor was a headache with so many people. The room did not offer a smart tv, so options for television were 6 limited. The comforter and duvet covers were very thin. These issues ruined the trip for me. I will not be returning.

Everything was great ! Will...

Liked: Everything was great, so glad it was only a 2 minute walk from the spectrum center
Disliked: The only thing I thought was odd is that the sink faucet is too short for the actual sink which made the water leak everywhere.

Very good

Liked: The way to room look and the complementary breakfast was pretty good and the coffee
Disliked: I did not like the extra door that was in the room best connected to the room next door. I do not like the location parking wasn't the best and I feel like it was too expensive to park

Very good