Check-in starts at 3pm; recommend calling ahead to see if you have a cleaned room. I stood in line waiting to check-in at the desk for 2 hours with other guests and still didn't get a cleaned room prior to our concert event.

Liked: Location to the Spectrum Center Event.
Disliked: Stood in line for 2 hours waiting to get checked in along with about 20 other guests starting at 5pm-7:15pm and couldn't get a cleaned room. We had to use the public bathrooms to get ready for the 7:30pm Kid Rock Concert. It's been three days and I'm still waiting for the General Manager Adam to comp my room. I did receive a room key so I could get into my room after the concert. We got 4 hours of sleep for $243.00 at a 4 Star Hotel. The hotel was not prepared for the number of guests who had reservations. Hoping to see my credit card credited as the hotel promised.

Room was very spacious, clean and comfortable. The staff was very willing to answer any questions and was very courteous.

Liked: Room was comfortable. Staff was helpful and very courteous.
Disliked: No shuttle service.

They asked about what brought us there and after we said we were attending a concert they immediately got a car scheduled for us so we didn't have to drive and worry about parking. Will most definitely stay here anytime I'm in Charlotte NC.

Liked: Everyone was awesome and very professional.

Good

Liked: Clean
Disliked: Nothin

Fabulous

Exceptional

Liked: Great breakfast options.

Hard to find and overpriced!!!

Liked: Nothing
Disliked: Hard to find parking sucks!!

Exceptional

Liked: The room was very good. My bed was very comfortable. Shower was awesome with great water pressure. The lobby staff was amazingly nice and friendly. Location was excellent. I was not woken up once by loud people.
Disliked: The ONLY bad thing noted. There was a used QTip in the hallway where my room was. That QTip was there for 3 days so that tells me they do not vacuum the hallways not did the cleaning staff feel obligated to pick it up.

Superb

Liked: Good located, clean and spacious room, restaurant Fahrenheit is a must to visit

Exceptional

Liked: I cant pick just one thing, I enjoyed everything about this hotel. The front desk was awesome very professional and friendly.
Disliked: Parking was horrendous. Your only choice was valet

Good

Liked: Close to everything.
Disliked: Beds were uncomfortable.

Very enjoyable

Liked: Bed very comfy. Staff very friendly and welcoming. Especially night staff.
Disliked: It was a Monday am, but a holiday...Christmas Eve day. We got to breakfast right at 9:30 am and warm foods were taken up.