Check-in starts at 3pm; recommend calling ahead to see if you have a cleaned room. I stood in line waiting to check-in at the desk for 2 hours with other guests and still didn't get a cleaned room prior to our concert event.

Liked: Location to the Spectrum Center Event.
Disliked: Stood in line for 2 hours waiting to get checked in along with about 20 other guests starting at 5pm-7:15pm and couldn't get a cleaned room. We had to use the public bathrooms to get ready for the 7:30pm Kid Rock Concert. It's been three days and I'm still waiting for the General Manager Adam to comp my room. I did receive a room key so I could get into my room after the concert. We got 4 hours of sleep for $243.00 at a 4 Star Hotel. The hotel was not prepared for the number of guests who had reservations. Hoping to see my credit card credited as the hotel promised.

Room was very spacious, clean and comfortable. The staff was very willing to answer any questions and was very courteous.

Liked: Room was comfortable. Staff was helpful and very courteous.
Disliked: No shuttle service.

They asked about what brought us there and after we said we were attending a concert they immediately got a car scheduled for us so we didn't have to drive and worry about parking. Will most definitely stay here anytime I'm in Charlotte NC.

Liked: Everyone was awesome and very professional.

Exceptional

Liked: Friendliness of the staff. Seriously. Every single person was helpful, warm, and kind. Location is incredible. Breakfast was really good also.
Disliked: They take your car before you can even check in. Had to call for info (location of ice, wifi pw, breakfast hours) that wasn't given at check in. No vending machines. No bathtubs. None of these were a huge deal.

The stay was fine but...

Liked: The location was great since we were attending a concert at the Spectrum Center. The employee who checked us let out was extremely friendly. The room was very nice and clean.
Disliked: The location for parking is not clear. We drove around in circles for about 20 minutes until we called the hotel and spoke with someone who acted as if we were bothering them asking about where to park. They were very short with us and gave us the bare minimum information. We still couldn?t locate the parking based on their little help and had to call back and finally get the address. So, we found the parking because of our GPS, not because of any help of the person we spoke to on the phone.

Fabulous

Liked: The room was very comfortable for 5 guests ands the hotel location was excellent
Disliked: The room was clean but behind the desks it was very dirty.

Exceptional

Exceptional

Passable

Liked: Proximity to spectrum center was excellent. Fahrenheit restaurant is always fun even in bad weather.
Disliked: Room heating did not work. Called to have maintenance come up and NO SHOW! Front desk clerk came up after I went downstairs to complain and did what I had already done, but at least he tried.....pushed it to auto and set point to 85 from 80. Gave up and woke up to temp of 69. Never staying here again, too many other choices in town.

Exceptional

Liked: Location and amenities

Exceptional

Liked: It was a full spread breakfast. Very delicious and convenient for us. We had a perfect view of the city on the 10th Floor. We felt very comfortable.
Disliked: The only thing we didn't like was that the pool was being drained and we were unable to use it.

Exceptional