Hotel staff was very friendly. Room was awesome. The Taco Food truck was delicious!

Liked: Everything!

Superb

Exceptional

Beds are terribly uncomfortable

Liked: Great staff, clean, convenient location, loved how the parking worked. Also like the sofa bed in the room. It’s great to have a sofa.
Disliked: The beds are horrible and so hard my back was killing me and the same for my young girls…so it’s not just because I’m old! ;-) please change the mattresses or I probably will never rebook in a Hyatt Place. The location near Bloomington Normal was the same. The beds are absolutely unbearable and I could not sleep.

Superb

Not a relaxing getaway

Liked: I called about my toliet not working and no one ever came to fix it or isn’t even care when we told them when dropping key back down. People were so load all night I never got to sleep since people outside my room were screaming staff never did anything about it. Never got a discount for toilet not working
Disliked: That my toilet didn’t work and people were so loud

Exceptional

Very good

great location and friendly staff

Liked: staff was very friendly. easy to get to and had parking garage. our room was very spacious and comfortable.

Bad