Hyatt Place Buffalo Amherst Guest Reviews
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3.5 miles from Amherst centre |
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Nelson Tue, 26 March 2024
The customer service at the...
Liked: They didn't service my room during my entire stay. This situation was terrible.
Disliked: The heating system made noise when works. They never fix it. It wasn't pleasant at night.
Esparza Tue, 26 March 2024
Superb
Kimberly Mon, 25 March 2024
Very good
Liked: It was clean.
Disliked: There were so many kids we couldn't use the pool at all. From morning to night.
Michael Sun, 24 March 2024
Great value and large clean...
Liked: The staff at the desk were very friendly. our room was excellent. Our room was very clean and spacious. The price was what I had hoped for when booking a stay in Buffalo. I like that the room has a sitting area which some hotels lack so that during the day you don't have to use your bed. Bathroom was also large and comfortable.
Disliked: Breakfast was a huge disappointment. They actually have a card in the room "warning" you about the busy times, but I feel that if they used the space more efficiently and had breakfast staff responding to and anticipating guests then disappointment could be avoided.I understand that one of my "breakfast days" was a Sunday but they were constantly running out of food and had people standing around waiting for replenishment. This could be avoided by using actual chafing dishes instead of small"trendy" pots with very heavy lids that were awkward to try and hold and serve yourself at the same time. The breakfast staff were to slow to respond when bowls and plasticware kept being depleted. The breakfast layout was not condusive to any type of crowd and the offerings were light. The worst part of all is what they called the "liquid bucket" which is where you are supposed to dispose of liquids from your breakfast (cereal milk, drinks etc.) .This was left on the counter near the actual garbage. Now I understand cleaning up after myself from a self serve breakfast but this was disgusting . The smell and sight had me gagging . This could be avoided by investing in heavy duty garbage bags. If free breakfast is important to you then I suggest Hampton Inn Amherst because they do it right. If room value and size are more important then you are in the right place.
Donna Fri, 22 March 2024
Great stay.
Liked: Nice size room, very clean. Breakfast was okay.
Disliked: Beds could have been more comfortable
Robin Wed, 20 March 2024
Loved the room, the stay...
Liked: Modern and clean. Room layout was perfect. Breakfast was very good
Disliked: I didn’t like the 50 dollar incidentals charge. Placed the hold / Took it out immediately. Took 4 days to put it back.
Jennifer Mon, 18 March 2024
Very good
Katie Mon, 18 March 2024
Very good
Liked: Room was clean. I was worried about the breakfast as I saw a lot of bad reviews but I thought it was great. Breakfast area was clean. Great variety of cereal, fruit, yogurt, toast, muffins, eggs etc.
Ballantyne Mon, 18 March 2024
Superb
Kimberlee Sun, 17 March 2024
Very good
Liked: The room was spacious.
Disliked: Hockey teams were allowed to play loud music and run around in the hallways. They were very disruptive.