Hyatt Place Birmingham/Hoover

I'd stay again in a heartbeat!

Liked: From the second we checked in, the staff was friendly and helpful and even greeted me by name because they remembered my call from days earlier! The room was clean and spacious - really lovely. And the only real downside was that we couldn't stay longer!
Disliked: Only wish there had been benches and ashtrays outside the exits for smokers! Even I think it's important to keep the rooms smoke-free.

Poor

Liked: The location.
Disliked: They had length on the bed sheets. I asked if housekeeping could change and put clean and better sheets on the bed but they stated that my room doesn't cover room service, but they would send someone. No housekeeping ever came nor did they empty our trash cans or give us new towels to use. I ended up leaving early than the checkout time. Never again will I stay.

Horrible

Liked: We were happy with the location and close proximity to area amenities
Disliked: We were displeased with the staff and their inattention to our needs. We asked for the linens to be tended to on 5 occasions. Treated as though the requests were being entered in a computer only to return at the end of the day with nothing tended to. On 2 occasions we had to request towels because housekeeping who never changed the bedding took the towels and did not replace them. We checked out one day early with no compensation for the night we could not spend in a dirty room.

Exceptional

Liked: Very clean & quiet..
Disliked: Some of the people were smoking and the elevators smelled like weed.

Superb

Exceptional

Good

Exceptional

Very good

Pleasant

Liked: Nice lobby area. Friendly staff. Conveniently located.
Disliked: Seemed understaffed. Early in the morning the first floor restrooms needed attention. They also had a hard time keeping up with the breakfast crowds. Room was fine, but felt very old compared to the outside and lobby area.