Hyatt Place Austin Downtown Guest Reviews
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Jennifer Wed, 6 August 2025
If you enjoy cleaning your...
Liked: Besides the hotel being in downtown Austin there was nothing that I enjoyed or liked about this property.
Disliked: This stay was absolutely unacceptable. When we checked in, there was URINE left in the toilet and visible bodily fluids in the bathroom — clearly, the room had not been properly cleaned. That alone should’ve warranted a full refund. On top of that, we were given no body towels, just small floor towels, and even after requesting more, no one ever brought them. I was traveling alone with kids after a 25+ hour day — my children were exhausted and fell asleep quickly, so I didn’t push for a room change, but that should not have been necessary.The staff showed no hospitality whatsoever. I carried multiple suitcases upstairs alone while valet approached my teenage daughter three separate times, offering no help or assistance. She was clearly overwhelmed, and no adult stepped in. No luggage cart was available, and no one cared.This was one of the most unsanitary, unhelpful, and uncomfortable hotel stays I’ve had. Families beware — the service is nonexistent, cleanliness is questionable at best, and for the price? An absolute joke. I would never stay here again.
Anonymous Tue, 5 August 2025
Superb
Cristina Mon, 4 August 2025
Exceptional
Juanita Mon, 4 August 2025
Exceptional
Ian Sun, 3 August 2025
Superb
Anonymous Mon, 28 July 2025
Good
Albert Sun, 27 July 2025
Exceptional
Geerhard Fri, 25 July 2025
A good place to stay.
Liked: Very nice breakfast.. Very friendly staff.
Anonymous Thu, 24 July 2025
Exceptional
Terris Thu, 24 July 2025
Very good