Hyatt Place Atlanta Alpharetta North Point Mall

We stayed for a concert. From the time we entered the lobby to check out there were issues. The room key system was having issues and one of the girls at the front desk got rude with several guests when their keys didn't work. I was provided 3 different sets of keys, none of which worked. The shuttle did not run often enough so we were unable to get the shuttle post concert and we're left scrambling trying to find transportation. Additionally we were starving when we got back to the hotel and were going to order from the advertised 24/7 galley only to be told they didn't have any food. Overall it really was a poor experience, my second bad experience at a Hyatt Place in less than two months. I will be thinking twice the next time about booking with Hyatt.

Liked: The close proximity to the venue.
Disliked: The service was below par; there were severe issues with the key system; the shuttle did not run often enough and there was virtually no food available from their advertised 24/7 galley kitchen.

We were in town for an event at Verizon Wireless Amphitheater. Hyatt Place offered shuttle service which is a major plus in an unfamiliar area! The staff was professional, friendly and made us feel welcome. The king bed room was clean and comfortable. A nice set up offering many amenities. There was a very nice breakfast available, that we did take advantage of, the next morning. Should we attend an event here again we WILL look for accommodation at your establishment first! We thank you!

Liked: Convenience to Verizon Wireless Amphitheater, dining and shopping; shuttle service.
Disliked: Microwave in room would be nice if staying more than a night.

Loved the shuttle bus to Verizon. Everyone was so nice. Great room.

Liked: Great location and very nice staff.

Superb

Wonderful week-end getaway with family.

Liked: Shuttle to concert. Frank, the driver, was great.
Disliked: Breakfast was great, with good variety, but dining area was crowded during peak time on week-end (Sunday). This senior couple had to stand to eat. Maybe have a priority seating area for seniors?

Superb

Great! They offered shuttle to...

Liked: Close to Amphitheatre
Disliked: Like everything

Exceptional

Liked: Shuttle to the concert near by was fantastic

Exceptional

Disliked: Longer hours for breakfast buffet - open until 10 would be great

Absolutely amazing!

Liked: This property was amazing it was clean, the staff was amazing, the shuttle was so convenient and the breakfast was wonderful
Disliked: No hottub at the pool

Very good

I will not book again

Disliked: I got there around 230. I booked for a high floor. Double bed. Was given a single bed on the second floor. Rooms were not ready when I arrived. Check in was 3. It was after 4 before my room was ready and I was able to get in. I received no type of compensation or anything to make it right considering I had to be at an event at 5 which I missed due to their issues.