Hyatt House Raleigh Durham Airport, Morrisville

Great stay

Liked: The hotel was very clean and the staff was nice and helpful

Great Staff, Fulfilling Food, &...

Liked: Checked in on 7/13/19 & the staff that was at the front desk at 12pm was just amazing so sweet as soon as I stepped one foot in the door I was greeted instantly she was so helpful & friendly & had a great sense of humor she made me feel welcomed & happy to be there . Then breakfast was huge & the staff was working hard to make sure we were good.

Cozy and modern with beds...

Liked: I enjoyed the layout of our room. It was lofty, with an open floor plan. Surprisingly the television was placed on a swivel stand to all it to turn towards the bed, which was situated against the wall facing the entertainment area. I was also pleasantly surprised at the amount of items available to borrow from the Hyatt, such as phone chargers, weight scale, board games, high chairs, etc. Further, I like the Hyatt?s commitment to doing their part to improve the environment by virtue of using less energy and creating less waste in the massive cleaning of linens throughout their facilities. The Hyatt leaves the choice to utilize these cleaning services ultimately up to the guest, but I appreciated their efforts.
Disliked: It was somewhat difficult to find, and I work in the area (on the other side of perimeter park where the hotel is located). What made it difficult to locate was largely derived from the sign not being illuminated, but also the facility is cloistered around many small shops and restaurants, so it looks like a modern apartment complex.

Nice enjoyable stay. I?d stay...

Liked: The staff was very friendly and the rooms were comfortable and clean.
Disliked: My mini kitchen had an issue with the garbage disposal. Previous guest let things fall into the sink. I don?t think that they checked it. Also dishes were run through the dishwasher but some still had food on it. I had to run the dishes again.

Good

We were with great friends...

Liked: More than continental! Other hotels need to take a lesson from HH. It was amazing and the service from the staff was excellent! The fruit & food was made fresh and omelettes made to our order perfectly. A nice hot cup off coffee topped it off perfectly. Please keep this menu!
Disliked: I didn't know the hotel was pet friendly. I'm ok with that because I didn't smell or hear any pets.... I just happened to meet on coming off the elevator. I'm not particularly fond of animals in hotels but that's me.

Nice hotel, but hard to...

Liked: Liked the room layout! Breakfast great until they cleared the table of the food we were eating when we went up to get more as they were closing it down. They staffer did go try to remedy the situation by getting us replacement food, however lots of the food was already tossed or gone.
Disliked: How early the pool closed. That calling from the airport for a shuttle was to the main hotel front desk, with only one person working and often was not answered. This happened on several times. They need to be careful on the telling guests correct breakfast times for those staying both weekend and weekdays. They differ. And the kitchen staff during the week was not as kind as the weekend staff in making sure we were fed despite being told the hours wrong.