Disliked: Just the gal from the bar gave me a look when we asked for more coffee. Other than that, front desk and the valet people were great.

If the parking and valet service wasn't so horrid, I would have given them a 4 or 5. It alone was bad enough that I won't be coming back. They lose/misplace keys and it takes them forever to get your car. Expect to wait 30-45 minutes to get your car. And this "service" is actually required unless you find parking elsewhere. I'd look elsewhere to avoid this annoyance.

Liked: Clean and neat room design.
Disliked: The valet service is practically required and is horrid. Plan to wait at least 30-45 minutes for your car.

From the valet to the concierge to the buffet staff at breakfast, everyone was exceptionally pleasant and helpful. My room was comfortable and well appointed with an incredible view of the river.

Liked: This is one of the most comfortable places I've ever stayed!
Disliked: Housekeeping missed a used bandage left in the shower. It was kind of a gross discovery but I got over it. An extra shelf in the shower stall would be helpful.

Liked: The bed was incredibly comfortable! The staff was so friendly! And the room was huge and we loved the layout of it. You can't beat the location. We're big fans of Hofbrauhaus and it's right next door. The complimentary breakfast is pretty good too!
Disliked: Honestly, there wasn't anything we didn't like about the hotel! We would 100% stay here again!

Liked: The room was larger than I thought it would be (King Suite), and it was very clean.
Disliked: Check out seemed difficult. The staff didn't seem to know how to check me out or if the valet charge would be on my bill or not. It took a while and was confusing.

Liked: Shuttle driver was great. Room was immaculate. Tastefully decorated. Loved it. We found our new local home away from home!

Liked: The rooms were wonderful along with the free breakfast.

Liked: The hotel accommodations were exceptional for the price, we couldn't have been more pleased. The staff allowed us to check in at 8am even though we weren't due to check in until 3pm which was incredibly friendly and much needed after our long travels.

Liked: Nothing
Disliked: They messed up our reservation and we can to scramble to find other other rooms.

Liked: The room was very clean, the staff were excellent and very friendly. Loved the location as well.
Disliked: Not at all!!

Liked: Room layout was very comfortable. Having both a sectional couch and king size bed made the room feel like home.

Liked: Very clean hotel. The breakfast attendant is cheerful and extends excellent customer service.
Disliked: The valet parking area had one attendant on duty. There were about 5 cars before us. This resulted in a 20 minute wait. The sole attendant was courteous and doing his best to move quickly.