Hyatt House Pittsburgh South Side, Pittsburgh

Disliked: Just the gal from the bar gave me a look when we asked for more coffee. Other than that, front desk and the valet people were great.

If the parking and valet service wasn't so horrid, I would have given them a 4 or 5. It alone was bad enough that I won't be coming back. They lose/misplace keys and it takes them forever to get your car. Expect to wait 30-45 minutes to get your car. And this "service" is actually required unless you find parking elsewhere. I'd look elsewhere to avoid this annoyance.

Liked: Clean and neat room design.
Disliked: The valet service is practically required and is horrid. Plan to wait at least 30-45 minutes for your car.

From the valet to the concierge to the buffet staff at breakfast, everyone was exceptionally pleasant and helpful. My room was comfortable and well appointed with an incredible view of the river.

Liked: This is one of the most comfortable places I've ever stayed!
Disliked: Housekeeping missed a used bandage left in the shower. It was kind of a gross discovery but I got over it. An extra shelf in the shower stall would be helpful.

Fabulous

Liked: The size of the room was great. Staff friendly & accommodating. Great breakfast in the mornings. Shuttle service available but only within a 3 mile radius & only at the top of every hour.

Exceptional

it was amazing for the...

Liked: everything it's an awesome place great location nice park and river. the view from our room was great. would definitely stay there again.
Disliked: the pool was a little small.

Exceptional

Poor cleaning and loud wedding...

Liked: The breakfast was really good. Made to order omelets were nice to have and the other offerings were good. Beds were good. Kitchen amenities were solid. Bicycle storage was a plus.
Disliked: First room had sticky floor and carpet. Second room was above a wedding at an outside atrium. The wedding was so loud that my ears were ringing in my room. As an establishment, choose weddings or guests. The choice was both and that does not work for guests.