Disliked: Just the gal from the bar gave me a look when we asked for more coffee. Other than that, front desk and the valet people were great.

If the parking and valet service wasn't so horrid, I would have given them a 4 or 5. It alone was bad enough that I won't be coming back. They lose/misplace keys and it takes them forever to get your car. Expect to wait 30-45 minutes to get your car. And this "service" is actually required unless you find parking elsewhere. I'd look elsewhere to avoid this annoyance.

Liked: Clean and neat room design.
Disliked: The valet service is practically required and is horrid. Plan to wait at least 30-45 minutes for your car.

From the valet to the concierge to the buffet staff at breakfast, everyone was exceptionally pleasant and helpful. My room was comfortable and well appointed with an incredible view of the river.

Liked: This is one of the most comfortable places I've ever stayed!
Disliked: Housekeeping missed a used bandage left in the shower. It was kind of a gross discovery but I got over it. An extra shelf in the shower stall would be helpful.

Exceptional

Liked: A night out for my husbands 40th birthday. Couldn't beat the location, as our plans included going to REI and the Hofbrauhaus. Very clean and many amenities.

Nice hotel

Exceptional

Disliked: Bathroom door was strange not private enough

Weird Room

Liked: Nicely decorated lobby area. Good breakfast that was included. Area around hotel is all new.
Disliked: Odd room. It was more of an efficiency apartment. It was advertised to sleep 5- I don't know how. 1 king bed and 1 small pull out sofa. Bedroom was not separated from living and kitchen area. Large kitchen island was a waste of space. The blanket for the pull out had stains on it. Could only get back to hotel if you drove your car or take an uber.Overpriced. Also received conflicting info about how to get back to hotel from Heinz Field.

Good

Exceptional

Good

Disliked: AI did not like waiting 20 minutes for valet parking.

Exceptional

Exceptional