Everyone working at the hotel was very sweet and made the stay more than enjoyable for us Canadians. Thanks again!

Disliked: Just the gal from the bar gave me a look when we asked for more coffee. Other than that, front desk and the valet people were great.

If the parking and valet service wasn't so horrid, I would have given them a 4 or 5. It alone was bad enough that I won't be coming back. They lose/misplace keys and it takes them forever to get your car. Expect to wait 30-45 minutes to get your car. And this "service" is actually required unless you find parking elsewhere. I'd look elsewhere to avoid this annoyance.

Liked: Clean and neat room design.
Disliked: The valet service is practically required and is horrid. Plan to wait at least 30-45 minutes for your car.

From the valet to the concierge to the buffet staff at breakfast, everyone was exceptionally pleasant and helpful. My room was comfortable and well appointed with an incredible view of the river.

Liked: This is one of the most comfortable places I've ever stayed!
Disliked: Housekeeping missed a used bandage left in the shower. It was kind of a gross discovery but I got over it. An extra shelf in the shower stall would be helpful.

Exceptional

Exceptional

Superb

Liked: Great staff, nice facility! Rooms are excellent and well maintained
Disliked: The cleaners did not do a great job with cleaning and replenishing dishwashing powder etc.

Superb

Exceptional

Superb

Very good

Liked: Excellent staffing, great pillows, lots of choices for breakfast!!
Disliked: Kind of weird lights (how you had to use your key card)

Exceptional

Liked: Great breakfast, clean rooms, helpful staff
Disliked: Pool is small and dark

Exceptional