Everyone working at the hotel was very sweet and made the stay more than enjoyable for us Canadians. Thanks again!

Disliked: Just the gal from the bar gave me a look when we asked for more coffee. Other than that, front desk and the valet people were great.

If the parking and valet service wasn't so horrid, I would have given them a 4 or 5. It alone was bad enough that I won't be coming back. They lose/misplace keys and it takes them forever to get your car. Expect to wait 30-45 minutes to get your car. And this "service" is actually required unless you find parking elsewhere. I'd look elsewhere to avoid this annoyance.

Liked: Clean and neat room design.
Disliked: The valet service is practically required and is horrid. Plan to wait at least 30-45 minutes for your car.

From the valet to the concierge to the buffet staff at breakfast, everyone was exceptionally pleasant and helpful. My room was comfortable and well appointed with an incredible view of the river.

Liked: This is one of the most comfortable places I've ever stayed!
Disliked: Housekeeping missed a used bandage left in the shower. It was kind of a gross discovery but I got over it. An extra shelf in the shower stall would be helpful.

Great place to stay, especially...

Liked: This hotel is my go-to hotel when visiting my daughter at University of Pittsburgh. Great location, well-maintained, exceptionally clean. Very accommodating when I bring my dog with me.
Disliked: I was disappointed this visit especially, because I feel that the breakfast has definitely been declining. I noticed that the serving dishes which were nice, heavy china-style were replaced with disposable plates, bowls and cups. And they were not even the recyclable kind! The omelet station pan was replaced with a mini, micro-size cast iron pan instead of the normal size one. Juices were watered down, and not because of ice since there is a frozen core inside the pitchers. Also, ever since Natalya (manager) left, there is no follow up with the new manager. I was told to contact him with a question, I did and no response. This past stay, at check out I requested the one night comp I am usually given for my stay and the gentlemen wanted to know who approved this, their name, etc. I stated that I was not sure if it was a courtesy or policy and he replied that he would check into and call me back. No call, no credit.

Exceptional

Very good

Liked: The bed was large and very comfortable. The room was also large and modern, clean and sleek. The bathroom was large and functional.
Disliked: The only convenient way to get downtown is with Uber, but that only costs between U$10-15. The breakfast offering is average, but when it?s busy the under-staffed team cannot keep up and food runs out quickly, to be replaced slowly.

Exceptional

All in all we enjoyed...

Liked: I liked the rooms. The bed was comfortable. Loved the location along the river and that I could wake up and take a nice long walk along the river. Also was a plus that it served complimentary breakfast with an omelet station.
Disliked: I did not like that this hotel did not give a disclosure that on weekends there could be weddings that overpowered the hotel! The hotel is not very big so you hear everything! It would have been nice to relax after a six hour drive but we couldn?t because of the music from the patio playing until 11pm! Friday and Saturday night! Also music from the German play next door was going on too! Just would have appreciated a heads up!

Very good

Exceptional

Liked: Great location. The breakfast was excellent. We also enjoyed the indoor pool during our stay. We will be returning during our next trip to Pittsburgh.

It was a really good...

Liked: I loved the hotel room with the full kitchenette
Disliked: I didn?t like how our room was right above the tent where the wedding was. I also didn?t like that you could use a credit card at your bar.

Perfect Area- Very nice and...