Hyatt House Philadelphia-King of Prussia

Superb

Exceptional

Superb

Exceptional

Superb

Exceptional

Overall good. Staff was super...

Liked: It was good but the food was kind of cold.
Disliked: One of the worst beds I ever slept on. My back was sore in the morning and the pillows were completely flat.

Good

We had to share the...

Liked: I loved the large windows on our top floor king suite!
Disliked: The bathroom felt suffocating with no windows, no shelf, no garbage can or sink. Just a toilet and shower. Also, with shower being all glass, if someone needs to use the toilet while another is showering, they can’t because you’re on display through the glass, directly in front of the toilet. Major privacy issues. There was less than a quarter roll of toilet paper when we got there and we ran out and it’s not stored in the bathroom, so we had to hunt it down where we eventually found it on the top shelf of the clothing closet - not even on a shelf where the sink and mirror are, outside of the bathroom. My daughter was menstruating and there was no trash can to throw away her hygiene products, inside of the barhroom, it had to be carried out of the bathroom to be disposed. There wasn’t a list of channels like most hotels will have, for the television. There wasn’t a menu available in the room for the hotel restaurant. There were ants EVERYWHERE in the room. Room 421. I don’t like how we need the key card in the slot near the door in order for the lights to work but it wasn’t a deal breaker, just slightly inconvenient because I’ve never had to do it before. The breakfast was primarily all carb based. There were eggs but no cheese and the meat was very round and very difficult to chew, turkey ham… not appetizing at all. Also, there about 10 kids in the pool who were throwing all of the furniture from around the pool, into it and no one every once came and said a word. It was absolute chaos. The fitness center was full of kids under the age of 14 running around and climbing up and down all over the equipment while the other teens in the pool were throwing the furniture in! Like I said, absolute chaos and I cannot believe a staff member allowed this to go on for as long it went on. No one ever said a word to anyone.