Hyatt House Naples/5th Avenue

Bad

Liked: We liked the area.
Disliked: We booked well in advance letting the hotel know that it was our 20 year anniversary. We chose this specific hotel because of the reviews and the "pictures". We do not get to get away much because we have kids and jobs and this was supposed to be special. I will be completely honest, we will never stay in a Hyatt hotel again. We were treated like just another number, and at times like we were interrupting their conversations. We picked a room with a view and thought(due to pictures) a balcony to enjoy the view. Instead we were put about as far away from anything as possible. We had zero view on the first floor, no balcony, can't open a window even a little to enjoy the bay breeze. We put notes that it was our anniversary. We begged for a different room. Our room had ripped bedding, blood stains, soaking wet tissue box inside the holder, hair on the toilet seat. And I do have pictures. We had to walk a dang mile to get to our car each time we needed to leave because we were on the opposite side of the hotel. Oh and the surprise parking charges of 27 dollars a night plus tax. What a rip off. Who doesn't have a car? Our key did not work to let us the door of the parking garage in the middle of the night so we had to walk all the way around just for the staff to look at us like we were both loosing it or bothering them. This truly felt like we had a joke being played on us. I will say that the rest of Naples was so kind to us and celebrated us in such a special way each place we went. Hyatt- you and your staff need to be re-trained on common courtesy and decency to your guests. We had a beautiful anniversary last year at a competing hotel chain. They treated us so well and we're so sweet and courteous. Just went the extra mile for us and we will cherished that. This year was a true mile stone. Im truly disappointed we chose your hotel.