Hyatt House Herndon/Reston

Very good

Liked: people at front desk
Disliked: property needs updating

Exceptional

I loved it in my...

Liked: The staff, Emily, and the general manager, Wanda, were a blessing. Our car broke down on Sunday, our care bork down 20 minutes awar from the hotel so we had to go back and get another overnight stay with a late check. They were very understanding. We were still waiting until 6m for the car to be ready. Wanda and her staff were so lovely they offered us dinner, and they were so nice. This is our second year coming here, to go too Watermind Family Swim Club. Our entire family stayed for our family vacation. We all will be coming back next year. I think they need a playground for kids. The Hyatt House Herndon is my favorite place. I felt safe and secure so did my family. I enjoy Saturday night activities.
Disliked: They only need a playground for kids. I will be perfect.

Superb

Liked: Everything!

Great!

Liked: Friendly staff. Layout of double room suite is excellent. Quiet. Close to airport. Very clean.
Disliked: N/A

Disappointed

Disliked: Rooms are only cleaned once a week. I was told a cleaning could be requested which I did, but it was ignored. Bags of trash lined the hallways at night and in the morning. Breakfast tables were not cleaned after a guest left leaving it up to the next guest to clean. Front desk support was mediocre.

Will absolutely be coming back!!

Liked: Great location! The staff is great! The H bar Is amazing!! The GM Wanda is the best!!

Very good

Liked: Good location and staff are lovely. the apartment was very clean and staff were willing to help with anything needed. Laundry room very handy.
Disliked: Breakfast is OK. Not a lot of gluten free options, and listing water, butter and milk as gluten free isn't a solution. Also the place is clean but in need of a little TLC.

Very good