Hyatt House Herndon/Reston

Bad

Liked: Location
Disliked: They charged twice , once by booking.com and again by hotel did not refund as of today.

Awesome.

Liked: The room was excellent at a great rate. Great kitchen with large refrigerator, dishwasher, and utensils. The room also had a larger than normal TV. All though, I did not use the fitness center or pool they looked excellent. Finally, the complimentary breakfast was great with waffles, pancakes, eggs, potatoes, bacon and more.

Exceptional on all levels.

Liked: Rooms were well maintained and comfortable. My wife and I spent an entire month there due to a plumbing issue at our main residence, so we are local to the area. The facilities were perfect for our needs, to include the pool (which I already miss), gym, and dining area. The staff was top notch as well, and we ended up chatting with them quite often. This was truly a wonderful place to make a "home away from home" for that entire period of time.
Disliked: The only criticism I would note is that there appears to be a bit of an insect issue in the evenings by the grill area. It was never substantial, but likely should be addressed in the nearer term. It did not impact our stay at all.

Exceptional

My stay was pretty good...

Liked: Wanda was really good at taking care of the issues I had at hand.
Disliked: Housekeeping could've been more attentive.

Very good

Very good

Liked: people at front desk
Disliked: property needs updating

Exceptional

I loved it in my...

Liked: The staff, Emily, and the general manager, Wanda, were a blessing. Our car broke down on Sunday, our care bork down 20 minutes awar from the hotel so we had to go back and get another overnight stay with a late check. They were very understanding. We were still waiting until 6m for the car to be ready. Wanda and her staff were so lovely they offered us dinner, and they were so nice. This is our second year coming here, to go too Watermind Family Swim Club. Our entire family stayed for our family vacation. We all will be coming back next year. I think they need a playground for kids. The Hyatt House Herndon is my favorite place. I felt safe and secure so did my family. I enjoy Saturday night activities.
Disliked: They only need a playground for kids. I will be perfect.