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United KingdomHyatt House Falls Church-Merrifield Guest Reviews
OVERALL AVERAGE SCORE:
WONDERFUL (4.6 out of 5)
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Andrew Thu, 10 September 2020
Exceptional
Chuck Mon, 7 September 2020
Exceptional
Liked: Staff was very customer service oriented
Diorio Sun, 6 September 2020
Exceptional
Amber Thu, 3 September 2020
Superb
Steven Sun, 30 August 2020
Exceptional
Kaye Thu, 27 August 2020
Exceptional
Keith Mon, 24 August 2020
I will stay here again...
Liked: Huge fan of the customer service, Enrique, Mario and Vicky were extremely helpful and always made themselves available for any questions, needs or concerns. Truly impressive customer service a reflection of the training and leadership.
Disliked: The only thing I found and I hate to make reference to it because everything was so amazing, but upon my arrival a pair of dirty socks were on the window sill. Other than that everything was exceptional.
Daniel Mon, 17 August 2020
Exceptional
Kevin Mon, 17 August 2020
Exceptional
Tina Mon, 17 August 2020
Very good
Liked: The property was beautiful and it was in a great location
Disliked: We had issues with the AC in our room. It was 75 degrees when we got there, we turned it down, left and returned later in the evening and it was 76 degrees when we got back. We called the front desk, he came up and reset it and was very nice, told us if it didn?t cool off he could move us. We went to bed and midway through the night, it was hotter than hades again. At 2:00 am, I didn?t feel like waking the others up & moving everyone so someone had to get up every hour or so to re-adjust the thermostat. The beds are also very firm and as we were packing up to leave, we saw some peanuts on the carpet partially under the bed - my group didn?t have peanuts.
