Hyatt House Denver/Downtown

Very enjoyable trip to Denver

Liked: Great breakfastGreat location
Disliked: There were 3 of us so my son had to sleep on the Sofa bed which was very uncomfortable

Bad

Liked: Location
Disliked: Having a room on the 20th floor and the elevators not working having to walk up and down 20 floors of stairs with a bad knee was not fun at all.

Very good

Very good

Very good

Exceeded our expectations in every...

Liked: All staff members went above and beyond to provide friendly, efficient service, including front desk, facilities, breakfast and bar staff.

Good

Liked: Room was spaciaous, quiet and clean. Bar food decent. Very close to the convention center.
Disliked: Arrive to breakfast no later than 0630. Otherwise it was a disaster. Happy hour to earlier in the day. Elevators may or may not work. Be prepared to use the steps. Had to jump over trash bags and laundry to access stair well.

Not bad. Could have been...

Liked: Breakfast was great. Valet was outstanding.
Disliked: I booked a high-rise room but was given a room on the 6th floor. Definitely not high. I would have liked to have been aware of the parking situation before arriving. Also, I could have gone without the duplicate charge on my credit card. I didn't arrive until almost 3 am so it was quiet irritating.

Fairly disappointing- will not stay...

Liked: Location, amenities, breakfast
Disliked: PMS was being changed over 2 days into my stay. I was double charged for my full stay, which maxed out my credit card for my entire business trip. I spoke to Hyatt representatives 6 different times about reversing the second charge. I was told it would happen, I was told someone would call me, I was transferred multiple times, and nothing was ever completed as promised. The second full charge finally fell off after I came home from my trip.Also, the two times that housekeeping "cleaned" the room, they did not change the sheets. Maybe that is normal, but I stayed for 5 days and only had housekeeping clean twice because I didn't expect them to clean every day. But on the two days that they did, I did have an expectation that they would do more than make the bed and move my stuff around the counters.