Hyatt House Chicago West Loop Guest Reviews
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|1.6 miles from Chicago centre|
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Brandon Sat, 18 September 2021
Incredible value, very nice hotel
Liked: Breakfast was quite good, they had a lot of options and really good Coffee. The value proposition is one of the best I?ve ever seen, this hotel is about 70% the cost of others nearby and it?s one of the nicest I?ve ever stayed in.
Disliked: Breakfast hours seemed a little short, 6-9 on weekdays is not very long. The bar is nice, but it?s not open for very long, only 6-10 which is unfortunate
David Thu, 16 September 2021
Kimberly Fri, 10 September 2021
Disliked: the housekeeping did not come to our room daily
Jennifer Fri, 10 September 2021
Liked: Staff was very friendly.
Disliked: Breakfast was poor.
Michelle Thu, 9 September 2021
Liked: Mask mandates enforced and staff attempted to be helpful.
Disliked: Room was quick cleaned but made us feel uncomfortable due to Covid. There was open soap from people before and dirt on counter, plus some poorly washed dishes in kitchenette. Did not realize a low service hotel so no drinks, juices, foods in ?market pantry? to sell because they didn?t get full delivery, they said. And they had no kitchen. When open the bartender didn?t know how to make a simple drink. And then Bar, pool, even rooftop, closed early?far before even home from event. So there was nowhere to go or relax once back to hotel. Amenities in room scarce and we had to call down for more of everything, even though room reserved for 4 people. No tissues, no fan in bathroom, only one mirror in bathroom and none in rest of suite for 4 people to get ready. And the a/c barely reached the bedroom even though set at high fan and at very low temp. When trying to get snacks and juice, I was told could walk to a store a few blocks away, as a woman alone. They have me directions. But as I started up street I realized it was very dark, in a construction zone, and there were no open businesses along route. I came back to front desk in to inquire if safe only to be told then that it wasn?t safe to go that direction. Wth?! I was not offered a delivery option or other safer walkable options, just told everything closed early. I found out 40 min later there was a bar w/ late menu 45 yards away open until 1am. But at that point was too late to go there.Very frustrating and uncomfortable stay for us, in general. I won?t stay here again.
Jennifer Wed, 8 September 2021
Great stay for a quick...
Liked: Great stay for a quick getaway, close to everything within the Fulton Market area. Service was excellent.
Disliked: Breakfast was subpar, the eggs were very dry. Wish there was more of a variety of foods.
Karim Tue, 7 September 2021
Liked: Room was spacious and comfortable
Disliked: The dishwasher left a horrible smell on everything we put in there leaving all the dishes unusable. It clearly has not been maintained.
Anonymous Mon, 6 September 2021
Stephanie Fri, 3 September 2021
Beside the parking, our stay...
Liked: Size of the room was great for a family of 5
Disliked: They didn't explain the on-site parking well. There were only 10 spaces. They were first come first serve and it was an extra $50 per day. We got there with no spaces left and had to try to find parking on our own. That took us another 40 minutes. Also, there is not a clearly defined drop off site for a car to park just to drop luggage.
David Thu, 2 September 2021