Hyatt House Charleston - Historic District

Exceptional

Disappointed

Liked: The location was great! The staff was friendly!!!
Disliked: Our room was not ready until 3:58pm even though I requested an earlier check-in with the message sent to me by Hyatt House that morning offering early check-in. Our room was quite outdated & needed attention to paint & repairs. Air conditioning wasn’t working properly. Very disappointed for the price we paid!!!

Disaster

Liked: Not much positive to say about this place except for the convenient location on King Street.
Disliked: I booked and paid for 2 rooms on booking.com. Upon arrival, the desk attendant asked for a card to hold for incidentals. Ended up getting charged for a 3rd room that I didn’t even book or use. Called the hotel multiple times with nobody willing to help. Each time I called, the story was different. First, I was told this was a common issue where the desk attendant did not notice I booked through a third party and thus charged me again on site. The hotel employee offered to look into the issue and call me back but never did. The second time, the story was that the accounting team only had a payment for two rooms on file, which was clearly false based on my credit card statements, which showed charges for 3 rooms. The third time, the story was that booking.com and other third parties were not authorized to charge me for the rooms and that payment was to be made directly with the hotel. I was told I would have to dispute the issue through booking.com. I asked for the hotel manager multiple times and was denied. On top of it all, the rooms were not great (dark and dated). The rugs had stains and overall, the room felt dirty.

We didn’t hate it but...

Liked: It was clean and comfortable
Disliked: It was too far from the active part of the city so we couldn’t walk to shops and restaurants

Superb

WE had a great time...

Liked: It was a good location, close to shopping and restaurants. The valet service was great. The hotel was clean, quiet and the rooms were very spacious.

the city buss was free...

Liked: was basic breakfast
Disliked: I drink espresso coffee and was not available at the bar

Exceptional

Exceptional

Liked: Staff were great. Staff were attentive and helpful. Breakfast was very good with 5 or 6 staff, ensuring all was good. Location was perfect for our needs ans wants. Allowed a lateer check out for us.