Exceptional

Disappointing

Disliked: - Breakfast was really bad. They could have served better breakfast even if there is covid. Stayed 5 days. Nothing really changed. You could get packaged supermarket porridge or boiled eggs in a bag. Not so much selection for kids. People get this hotel because of "breakfast included" writing.- they forgot to clean the kettle for coffee. Previous guests boiled soup and left it there. Room smelled rotten food for one day.

If it wasn't for the...

Liked: The location was amazing. And the property seemed cleaned.
Disliked: The front desk staff was not empathetic at all. We had to cancel our stay early because of the incoming tropical storm and all we got back was how much of a joke the storm was going to be and it wasn't worth canceling. I've lived in FL for 35 years and the person I was speaking with was not a native. Please chill. I could have done without any lip from the staff.

Superb

Very good

Liked: Close to Universal, good value for the room size, had a fridge & microwave.
Disliked: Poor attention to detail by housekeeping. Some sort of liquid splashes on multiple walls, as well as food crusted on one the the foot rests in front of the couch.

Good

Mold and Humid

Liked: The property was in the perfect location and the lobby was very well kept.
Disliked: The room was incredibly stuffy and there was a lot of black mold on the wall by a vent. The shower took 20 min to even get warm.

Exceptional

Exceptional